SMB Sales & Renewals Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pipl

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2018-01

Cybersecurity • B2B • SaaS

Pipl is the identity trust company that specializes in identity verification and fraud prevention. Their solutions help organizations enhance customer experiences and approve transactions with increased confidence. By using multivariate linking to connect over 330 billion trust signals—including email, mobile phone, and social media data—they derive identity trust and assist in preventing fake profiles at signup.

📋 Description

• Manage and convert inbound leads by contacting prospects via email, phone, and social media to qualify and close new sales opportunities • Ensure non-SMB leads and accounts are properly handed off to the Enterprise Sales or Account Management team • Proactively manage an assigned book of business to retain revenue and identify expansion opportunities • Serve as a primary point of contact for customer questions related to Pipl • Advance renewals, upsells, and new business conversations • Present Pipl’s product offerings and recommend solutions based on customer needs • Review customer data and usage insights to identify renewal risks and expansion opportunities • Develop and document workflows, content, and best practices to streamline onboarding and reduce sales-cycle friction • Provide the sales team with accurate, accessible customer information • Accurately track leads, accounts, and opportunities in the CRM • Work toward and exceed monthly and quarterly revenue goals while maintaining customer satisfaction

🎯 Requirements

• Bachelor’s degree in business or related field, or equivalent experience in sales, marketing, customer success, or another customer-facing role • At least 2-3 years of experience in sales, lead qualification, or customer success in Fraud, Payment, or Identity-related SaaS • Strong curiosity to understand customers’ business problems, use cases, and objectives, and translate them into sales, retention, and expansion opportunities • Clear, engaging, and professional communication across phone, video, email, and written channels • Strong interpersonal, organizational, and time management skills • Exceptional attention to detail • Ability to manage renewal timelines, track pipeline activities, and support accurate forecasting • Ability to manage multiple priorities, including inbound inquiries, prospecting efforts, renewal cycles, and upsell initiatives • Ability to take initiative, follow up consistently, and drive opportunities forward with persistence and professionalism • Relationship-building skills and ability to develop trust, communicate persuasively, and influence customer decisions • Familiarity with Salesforce CRM, lead generation tools such as LinkedIn Sales Navigator, and outbound engagement platforms such as Apollo and Outreach