Senior Analyst

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $100k - $130k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

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Pivotal Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

💰 Pre seed on 2024-01

Healthcare Insurance • SaaS • B2B

Pivotal Health is a healthcare technology company that provides the industry’s only full-service Independent Dispute Resolution (IDR) platform, combining software, data, and white-glove services to help providers secure fair reimbursement from payers. Their scalable, integrated SaaS platform automates IDR workflows, connects with major revenue cycle management systems, and manages eligibility, submissions, and appeals on behalf of provider organizations. Pivotal Health serves hospitals and specialty practices with a results-driven, outcome-aligned business model (paid after client success) and emphasizes transparency, high client retention, and measurable revenue recovery.

📋 Description

• Own end-to-end client operations for a portfolio of clients- proactively monitoring data, surfacing trends, and resolving issues (file delivery issues, ineligibility spikes, payment anomalies, data quality gaps) before they become client-raised escalations. • Work closely with implementations teams to understand the nuances and complexity of each clients setup and be the point person after go live for ensuring continued implementation quality • Use Metabase, BigQuery, and our internal reporting tools to turn operational signal into client-facing strategy: AR aging deep-dives, ineligibility analyses, and process recommendations. Build dashboards to surface important information in a timely manner, and then act on it. • Serve as a credible strategic counterpart to our Client Success team partners and our clients- walking into every conversation with a recommendation, not just data. You are not just fixing things that break, you are a thoughtful partner with ideas on how we can move the lever for our clients • Partner cross-functionally on IDR strategy and payer compliance work, leading special projects across the company and org that push our IDR model forward. • Help scale and our build our team out as we rapidly grow- collaborate on internal playbooks and onboarding documentation, and consistently work to improve our internal processes, use AI to help automate manual tasks on the team; always focused on building an operating system that helps us scale.

🎯 Requirements

• 3–5 years in a semi-adjacent client facing role in data science, operations, strategy, or account management; experience in either healthtech, RCM, IDR, payer/provider, or healthcare-adjacent enterprise SaaS is required. • SQL fluency, with comfort in BigQuery (or equivalent) and dashboarding tools like Metabase, Looker, or Tableau. • Exceptional communication and presentation skills, with the ability to influence and build trusted relationships with stakeholders and translate complex data findings into one-paragraph executive insights. • Strategic and proactive mindset, with proven ability to manage high-value accounts, drive measurable outcomes, and mitigate risks before they escalate. • Demonstrated success leading cross-functional initiatives and managing numerous client priorities at once, with strong project management and operational excellence skills.

🏖️ Benefits

• Competitive compensation, including equity • Full health, dental, and vision coverage • Retirement savings plan through 401(k) • Flexible time off • Opportunities for company-wide connection and events