Senior IT Implementation Technician

🔥 1 minute ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $90k - $120k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

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Pixel Machinery

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🤝 B2B

🔒 Cybersecurity

💼 Consulting

B2B • Cybersecurity • Consulting

Pixel Machinery is an enterprise-level managed service provider (MSP) based in Boston that delivers cybersecurity, compliance, IT infrastructure, migration, and digital transformation services for business clients. They emphasize SOC 2 and cyber insurance guidance, personalized dedicated teams of designers/coders/problem-solvers, Apple technical partnership, laptop rentals for businesses, and tailored support for emerging companies, enterprises, government/education, and healthcare organizations. Their offerings focus on security, compliance, business continuity, and scalable IT operations with budget-friendly, transparent pricing.

📋 Description

• Own end-to-end implementation of client software platforms and special projects • Provide Tier 2 and Tier 3 technical support and resolve escalated issues • Serve as the technical escalation point for the broader support team • Plan, configure, test, and roll out identity and security platforms including Okta, JumpCloud, and 1Password • Diagnose complex escalated issues across networking, endpoint, cloud, and identity systems • Design and execute migration and integration plans • Configure SSO, MFA, directory sync, conditional access policies, app registrations, and Azure AD Connect/hybrid sync • Create implementation runbooks, SOPs, and client-facing documentation • Coordinate with clients and internal teams on timelines, milestones, and success criteria • Mentor Tier 1 and Tier 2 technicians on advanced troubleshooting • Stay current on features and best practices across the company’s software stack

🎯 Requirements

• Experienced IT support professional operating at Tier 2/3 • Ability to solve complex technical issues beyond basic support • Ability to own software implementations from kickoff to full rollout with minimal oversight • Deep familiarity with Okta, JumpCloud, 1Password, and Microsoft Entra ID / Azure AD • Ability to learn new platforms quickly • Clear communication with clients and non-technical stakeholders • Enjoys mentoring less experienced technicians • Experience with end-to-end client software platform and special-project implementation • Experience providing Tier 2 and Tier 3 technical support and advanced troubleshooting • Experience with identity and security platforms, networking, endpoint, cloud, and identity systems • Knowledge of single sign-on, multi-factor authentication, directory sync, conditional access policies, app registrations, and Azure AD Connect/hybrid sync • Ability to create implementation runbooks, SOPs, and client-facing documentation • Ability to coordinate project timelines, milestones, and success criteria • Ability to guide Tier 1 and Tier 2 technicians • Ability to stay current with software features and best practices

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Training & Development • Work From Home • Free Food & Snacks • Wellness Resources

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