Trust & Safety Lead, Education

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $150k - $180k / year

⏰ Full Time

🟠 Senior

🎲 Risk

👻 Ghost score 4%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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Playlab

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🤖 Artificial Intelligence

📚 Education

🤝 Non-profit

💰 $25k Grant - Playlab on 2024-03

Artificial Intelligence • Education • Non-profit

Playlab is a nonprofit that enables educators and impact organizations to build AI-powered tools and experiences. The company focuses on generative AI and educational technology, providing a public infrastructure for researchers to study the impact of AI on education and advancing responsible, open-source AI. Playlab aims to make building with AI as fun and accessible as creating with Scratch while being as robust as Huggingface.

📋 Description

• Own safety on Playlab’s platform, focusing on children and young adults • Make decisions on live incidents, moderation escalations, and safety policy • Design systems that automatically detect problems and determine when human judgment is needed • Review flagged content, investigate missed misuse, and stress-test features before and after launch • Build a community of internal and partner testers • Define a Playlab-specific harm taxonomy and labeling guidelines • Create labeled datasets for engineering detection and testing • Specify filter, rule, and signal requirements and evaluate system performance • Track automated detection, false positives, and time-to-detection • Lead incident response from triage and investigation through action, school communication, required reporting, and post-incident review • Establish urgent intake and escalation paths with Support • Write and maintain safety and moderation policies • Review safety risks for new features before launch • Work with school and district leaders on safety concerns • Build incident-reporting processes, training, and resources for learning partners • Translate incident and review trends into product-roadmap input • Track incident volume, response times, policy coverage, and trends; report to leadership • Report to the CTO and collaborate with product, engineering, learning engineering, partnerships, responsible AI, privacy, and security teams

🎯 Requirements

• 5+ years in trust & safety • Real-time experience as the decision-maker on high-stakes escalations • Experience handling safety work involving young people, including disclosures of self-harm or abuse, inappropriate contact, CSAM reporting, or similar • Experience designing automated problem-detection systems, including labeling guidelines, filter requirements, and effectiveness checks • Experience building trust & safety operations such as intake forms, triage rubrics, runbooks, training materials, and dashboards • Ability to write principled and practical safety policies • Strong judgment under pressure and ability to explain decisions clearly • Strong communication with school leaders, engineers, and learning partners, including asynchronously and remotely • Passion for student wellbeing, equity, access, and safe AI in education • Bonus: hands-on generative AI failure testing • Bonus: AI red teaming, evaluations, or adversarial testing experience • Bonus: proactive investigations or abuse hunting experience • Bonus: user-generated content or creator-tool platform experience • Bonus: familiarity with FERPA, COPPA, state student data privacy laws, and mandated reporting • Bonus: classroom, school leadership, counseling, or edtech experience • Bonus: experience building trust & safety operations from scratch at a startup or nonprofit

🏖️ Benefits

• Healthcare covered 100% for you and 80% for dependents • Dental/vision covered 100% for you and dependents • Retirement • Life/AD&D • Monthly wellness stipend • Home office budget • New laptop • Generous time off • Opportunities for professional growth • Flexible remote-first work with autonomy and collaboration

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