Fraud Operations Specialist

🔥 2 hours ago

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Pliant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💳 Fintech

☁️ SaaS

🤝 B2B

💰 $40M Series B - Pliant on 2025-04

Fintech • SaaS • B2B

Pliant is a credit card platform that enables businesses, banks, and fintechs to issue and manage credit cards, automate payments, and optimize spend and accounting workflows. Pliant offers Payment Apps, a Pro API for card issuance and automation, Cards-as-a-Service (CaaS) and Banking-as-a-Service (BaaS) to embed or white-label card programs, plus global accounts, FX and transfers, credit & financing, and compliance and enablement services. It serves corporations, e-commerce, resellers, SaaS companies, travel and marketing agencies, and banks with features like real-time monitoring, spend controls, receipt management, integrations with accounting and expense systems, single-use virtual cards, and API-driven automation. Pliant holds e-money licensing in the EU, issues cards in the UK, is PCI DSS and ISO/IEC 27001 certified, and focuses on B2B payment optimization and embedded finance solutions.

📋 Description

• Monitor live card transactions and payment flows, focusing on unusual patterns and automated alerts related to fraud (e.g. brute force, card testing, phishing attempts) • Validate and triage alerts independently, escalate where needed, and follow internal playbooks • Work with fraud and engineering teams to continuously improve alert accuracy and detection logic • Participate in managing fraud- or system-related incidents — investigate, coordinate internal communication, and document the process • Contribute to root cause analysis (RCA) and post-incident reviews for continuous improvement • Use SQL and basic Python to extract and analyze data related to transaction anomalies, false positives, or recurring issues • Support in identifying emerging fraud trends or vulnerabilities in payment flows • Work closely with Engineering, Compliance, and Customer Relations teams during live escalations • Help refine monitoring dashboards and internal documentation to make processes more robust and scalable • Contribute ideas for process automation and fraud model enhancements

🎯 Requirements

• 2–3 years of experience in fintech, payments operations, fraud monitoring, or a related support function • Solid understanding of card payment flows, fraud scenarios (e.g., card testing, phishing, credential stuffing), and payment APIs • Hands-on experience with SQL and basic use of Python (e.g. data cleanup, automation scripts) • Familiarity with alerting or monitoring tools and experience with incident response workflows and using ticketing systems • Strong attention to detail, ability to work independently under pressure, and comfort handling live production environments • Excellent written and verbal communication skills in English • Willingness to work on a fixed shift that includes weekend rotations.

🏖️ Benefits

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence • Attractive remuneration and benefits package • Flat hierarchy and transparent communication in a relaxed, professional atmosphere • Opportunity to develop your talent in a dynamic team with ambitious goals • Flexibility and possibility to work remotely • Pliant Card with monthly credit to explore the product and enjoy food with colleagues