Plugz Electric
1 - 10 employees
Founded 2021
👥 B2C
🤝 B2B
⚡ Energy
B2C • B2B • Energy
Plugz Electric is a residential and commercial electrical contractor based in Forest Lake, MN, serving the Twin Cities Metro area. The company provides installations, repairs, and upgrades including electrical panels, whole-home rewiring, lighting (indoor and outdoor), surge protection, outlets, ceiling fans, carbon monoxide testing, security and fire alarm systems, and EV charging station installations. Plugz Electric emphasizes responsive, personable service, energy-efficiency, safety, and satisfaction guarantees for homeowners and businesses.
Virtual Assistant – CSR, Permits
🕒 April 12
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Plugz Electric
1 - 10 employees
Founded 2021
👥 B2C
🤝 B2B
⚡ Energy
B2C • B2B • Energy
Plugz Electric is a residential and commercial electrical contractor based in Forest Lake, MN, serving the Twin Cities Metro area. The company provides installations, repairs, and upgrades including electrical panels, whole-home rewiring, lighting (indoor and outdoor), surge protection, outlets, ceiling fans, carbon monoxide testing, security and fire alarm systems, and EV charging station installations. Plugz Electric emphasizes responsive, personable service, energy-efficiency, safety, and satisfaction guarantees for homeowners and businesses.
📋 Description
• Manage customer inquiries via phone, email, and chat to ensure timely responses. • Assist in the preparation and submission of permit applications for projects. • Maintain accurate records of customer interactions and permit statuses. • Coordinate with project managers to gather necessary documentation for permits. • Provide support in troubleshooting customer issues and escalating when necessary. • Develop and maintain a knowledge base for frequently asked questions. • Track and report on customer feedback to improve service processes. • Assist in administrative tasks as needed to support the team.
🎯 Requirements
• Proven experience in customer service or administrative roles. • Strong organizational skills and attention to detail. • Excellent written and verbal communication abilities. • Familiarity with permit processes in the electrical industry is a plus. • Proficient in Microsoft Office Suite and CRM software. • Ability to work independently and manage multiple tasks effectively. • Positive attitude and a team-oriented mindset. • High school diploma or equivalent; additional certifications are a plus.
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