Manager, Digital Operations – Reliability

Job not on LinkedIn

🔥 9 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PMI

WebsiteLinkedInAll Job Openings

1 - 1 employees

📚 Education

🤝 Non-profit

Education • Non-profit

PMI is the Project Management Institute, a global nonprofit professional association that sets standards, provides education and credentials, and supports the practice of project and program management. PMI offers widely recognized certifications (PMP, CAPM, PMI-ACP, PMI-CPMAI, and others), publishes standards and guides such as the PMBOK Guide, runs training, events, research and thought leadership, and provides digital tools and enterprise solutions (e. g. , PMI Infinity) and membership services to a community of project professionals (noted as more than 800,000 members).

📋 Description

• Provide technical and people leadership for PMI's production operations, application support, monitoring, incident management, change management, and service reliability capabilities • Be accountable for the day-to-day health, availability, performance, security, and operational readiness of business-critical digital services • Work across Engineering, Product, DevOps, Infrastructure, Security, and business teams • Drive disciplined operations, observability-led practices, automation, AI-assisted workflows, and continuous improvement • Reduce service risk, accelerate recovery, and improve customer and employee experiences

🎯 Requirements

• Experience supporting enterprise-scale, cloud-based digital applications and business-critical services, preferably in Microsoft Azure • Demonstrated experience leading major incident response, problem management, root cause analysis, change management, operational readiness, and continuous improvement • Practical knowledge of monitoring and observability capabilities, including APM, logs, metrics, traces, alerting, dashboards, and service health analytics; experience with Datadog and Azure Monitor is preferred • Understanding of SRE and ITIL practices, including availability, SLOs/SLAs, capacity, event management, change enablement, service transition, and reliability improvement • Experience applying automation, AI-assisted operations, AIOps, analytics, or workflow optimization to improve operational efficiency and service reliability • Working knowledge of cloud infrastructure, networking fundamentals, identity and access management, vulnerability management, disaster recovery, business continuity, and audit readiness • Ability to influence and collaborate across Product, Engineering, DevOps, Infrastructure, Architecture, Security, vendors, and business stakeholders • Strong written, verbal, analytical, and presentation skills, with the ability to translate technical issues and operational risks into clear business impact and action • Demonstrated people leadership, coaching, performance management, workforce planning, and talent development capabilities • Relevant certifications in ITIL, Microsoft Azure, SRE, cloud operations, or service management are preferred