Implementation Engineer – Unified Communications, Contact Center Solutions

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $95k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PMWorks

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

☁️ SaaS

💼 Consulting

Logistics • SaaS • Consulting

PMWorks is a company specializing in project controls consulting, execution, and implementation. They focus on understanding the unique needs of each client to customize their suite of tools and processes, leveraging existing business data for improved project management. PMWorks offers solutions in process design, project execution, forecasting, resource management, earned value management, and risk management. They develop custom software and implement off-the-shelf software (COTS), providing IT support to centralize data systems and enhance software agility. Their web-based tools, particularly in project reporting, are modular and scalable, designed for intuitive data analysis and detailed report generation.

📋 Description

• Deploy and maintain Unified Communications Solutions • Partner with Solution Architects and Project Managers to implement net-new solutions • Perform upgrades and troubleshoot customer issues to achieve successful customer outcomes • Install, upgrade and troubleshoot the Avaya Aura suite, including Communication Manager, Application Enablement Services, System Manager, Session Manager, Session Border Controller, AADS, and Messaging • Assess existing customer systems and provide feedback on migration or upgrade level of effort • Integrate Avaya Aura with call center solutions as needed • Configure SIP circuits between Aura and SBCs such as AudioCodes • Support Microsoft Teams Calling using Direct Routing • Oversee Carrier Voice Network Management and third-party connectivity • Perform infrastructure patching and maintenance to ensure a secure and stable telephony environment • Configure E911 as required for compliance with FCC rules • Collaborate with the managed services team to support complex customer issues and P1 tickets • Travel for customer meetings, discovery sessions, manufacturer events, internal meetings, conferences, and on-site work as required

🎯 Requirements

• 5+ years of experience managing enterprise voice systems • Proven expertise in the management, implementation and upgrades of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging) • Hands-on experience with Session Border Controllers • Strong understanding of Microsoft Teams Calling with Direct Routing • Experience with Genesys Cloud and Genesys Engage platforms • Familiarity with Carrier Voice Network Management • Knowledge of voice security, fraud detection, and third-party telephony integrations • Willingness to support on-call rotation, including after-hours and weekends • Strong written and verbal communication skills for proposals, scopes of work, RFP/RFI responses, design summaries, workshops, and internal enablement • Strong analytical, collaboration, problem-solving, prioritization, and follow-through skills • Willingness to travel • AADS integration experience with SSO / AD for Remote Worker is highly desirable • Experience managing complex Avaya IP Network regions is highly desirable • Candidates cannot be located in NY, NJ, CT, DC, MA, RI or IL

🏖️ Benefits

• Medical, dental and vision Insurance • Basic term life and AD&D insurance (fully paid for by the company) • Paid time off annually: 15 days of PTO and 9 paid holidays • 401(k) Plan and Employer Matching Contribution of 4% • Wellness program that includes up to $500 in cash awards • Employee Assistance Program • Fully remote work arrangement