Call Center Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, Connecticut, +4 more states – Remote

🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Develop, implement, assess, and improve day-to-day inbound call center operations • Meet and exceed client needs and requirements according to policies and procedures • Oversee day-to-day call center operations and business planning • Ensure staff safety, physical site security, human resource development, operational efficiency, and service quality • Manage operations supporting approximately 500-1,000 call center agents, technology professionals, and project managers • Develop operational practices that promote positive employer-employee-client relationships and high employee morale • Manage compliance and reporting, including call volume forecasting, staffing, client service commitments, budgets, forecasted versus actual hours, and payroll • Oversee center-wide recruiting, training, development, and retention • Manage and develop human resources, training, facilities, and IT staff • Participate in the TP USA management team • Promote high standards of ethical and professional conduct • Develop and manage the operating budget • Perform other related duties as assigned

🎯 Requirements

• Bachelor’s degree from an accredited college or university or equivalent work experience • 5-7 years of call center management experience, including two years of operations management • Experience with strategic initiative development and implementation • Experience developing operating policies and procedures and improving work processes • Experience supporting operations of 500-1,000 FTE staff assigned to multiple client programs • Strong analytical skills • Ability to drive change and manage long-term projects • Strong verbal, listening, and written communication skills • Outstanding interpersonal skills • Proficiency in Microsoft Office, including extended Outlook functions and complex Excel functions • Must be located within the United States • Must be eligible to work in the United States without sponsorship

🏖️ Benefits

• Comprehensive health benefits, which may include medical, vision, and dental • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(K) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Inclusive and diverse workplace culture • Support for active-duty service members, veterans, and military families