Call Center Team Lead

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $18 - $23 / hour

⏰ Full Time

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

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Assembly Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Assembly Health is dedicated to elevating financial performance for healthcare providers through innovative revenue cycle management and back-office solutions. Their expert team and technology optimize processes, allowing healthcare organizations to focus on delivering quality patient care. With a comprehensive approach that includes analytics, compliance consulting, and staffing services, Assembly Health serves a wide array of physician specialties and long-term care communities across the United States.

📋 Description

• Answer patient calls and questions • Update and bill insurance • Take credit card payments • Resolve concerns and issues on patient accounts • Work with collection agencies on requests to remove accounts from collections • Respond to attorney requests for balances and correspondence • Serve as the primary escalation point for Call Center staff • Answer escalated calls from the offshore Call Center team • Assist in educating offshore Call Center staff • Update patient demographics • Perform other tasks and projects assigned by the manager • Report to the Senior Director of Operations

🎯 Requirements

• Nextech experience a plus • Medical Billing background • Excellent communication skills and professional demeanor • Ability to work under tight deadlines • Strong written and verbal communication skills with customer service focused aptitude • Detail-oriented, self-motivated team player • Teamwork and collaboration skills • Time management and organization skills • Integrity to maintain confidentiality when working with sensitive business data • Ability to function well in a fast-paced and at times stressful environment • Prolonged periods of sitting at a desk and working at a computer • Ability to lift and carry items weighing up to 10 pounds at times

🏖️ Benefits

• Ongoing training and development programs • Virtual and in-person events to connect with your team • Competitive benefit packages • Paid holidays • Paid time off • Medical insurance • Dental insurance • Vision insurance • 401(k) • Eligibility for company bonus programs