Customer Success Coordinator – Commercial Accounts

🔥 13 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PODS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🏗️ Construction

✈️ Travel

💰 Seed on 2022-01

Logistics • Construction • Travel

PODS is a US-based provider of portable moving and storage containers and related services. The company delivers weather-resistant containers to customers' homes, supports short- and long-term monthly rentals, offers secure storage center options (including climate-controlled facilities), and provides door-to-door pickup and delivery for local and long-distance moves. PODS serves consumers and small businesses with online booking, flexible scheduling, financing options, and optional packing/loading assistance.

📋 Description

• Coordinate every touchpoint from initial request to final pickup, including logistics, bulk scheduling, billing, and reporting • Work with internal and external partners to expand customer offerings and maintain relationships • Lead national account onboarding, roll out sales programs, integrate new accounts, and establish billing and discount structures with Accounts Receivable • Support National and Regional Account Executives on high-stakes orders, seasonal projects, and specialty Salesforce queues • Identify new opportunities within existing accounts and pitch solutions to grow revenue • Track competitor strengths and weaknesses to strengthen sales pitches • Handle complex escalations and billing questions across all channels, including after-hours support • Build strategic relationships with key stakeholders, tailor solutions, and navigate high-stakes negotiations • Conduct account reviews and maintain VIP relationships with field management • Participate in ongoing training

🎯 Requirements

• High School Diploma or equivalent • Bachelor's degree preferred • 3-5 years' experience working in a high volume call center or three years in a customer service related environment • 3-5 years' experience working in a business to business environment preferred • Possess math skills sufficient to perform required duties • Ability to sit at a desk and use a computer for up to 8 hours a day • Ability to use hands and fingers to type on a keyboard and use a mouse to navigate • Vision sufficient to view small details on a computer monitor • Ability to stand and walk up to 8 hours a day; ability to stoop, bend and lift boxes weighing up to 50 lbs. • Ability to hear and verbally communicate using a telephone handset and/or connected headset device

🏖️ Benefits

• Ongoing training and skill development • Remote work opportunity • Equal Opportunity, Affirmative Action Employer