Student Success Manager

Job not on LinkedIn

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $31.2k - $78.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kaplan Test Prep

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1938

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

Kaplan Test Prep is a leading provider of educational services, offering test preparation courses for a wide range of standardized exams. These include college admissions tests like the ACT and SAT, graduate school exams such as the GMAT, GRE, and LSAT, and professional licensing exams in fields like healthcare and law. Kaplan emphasizes realistic practice with custom-built study plans, performance tracking, and personalized support to help students achieve their desired test scores. With a focus on comprehensive educational resources and expert guidance, Kaplan is dedicated to helping students gain admission to their chosen schools and succeed in their careers.

📋 Description

• Recruit and enroll qualified undergraduate and graduate students • Conduct outreach through outbound calls, scheduled phone appointments, email, chat, video chat, and SMS • Advise students on career and program interests and align them with academic and professional goals • Assist prospective students through program-specific enrollment processes • Manage onboarding for enrolled students and provide financial guidance from enrollment through graduation • Provide personalized support, course guidance, and registration assistance • Orient students on admissions and catalog requirements, academic policies, registration procedures, and available resources • Manage a student cohort against enrollment and retention metrics • Encourage and support progression through advanced degree programs • Collaborate with academic and admissions departments and faculty to support program alignment and student success • Ensure adherence to state and federal regulations, FERPA, and institutional compliance standards • Use student-management, communication, engagement, online education, and career-planning technology • Analyze student dashboards and reports to optimize student experience and outcomes • Work Tuesday–Saturday, 9:00 AM–6:00 PM, with one late day from 12:00 PM–9:00 PM ET on Tuesday, Wednesday, or Thursday

🎯 Requirements

• Bachelor's degree with a focus in Business, Education, Psychology, or Communications • Minimum of 3 years of relevant experience in counseling/advising, customer service and/or sales concierge service, or management of a large customer base • At least two years of experience for every year of formal education required; candidates without a degree must enroll in a degree-seeking program and maintain good standing with student loan debt (applies to internal employees only) • Strong proficiency in technology for student management and engagement • Knowledge of online learning platforms and career planning tools • Familiarity with student information systems and CRM tools such as Cvue, SRM (Salesforce), CampusLogic, Brightspace, Canvas, and Slate • Proficiency with Outlook, Microsoft Office, and/or Google Apps for Work • Ability to advise on academic organization, university policies, processes, and education funding • Excellent consultative sales and problem-solving skills • Excellent verbal and written communication, listening, interpersonal, time-management, organizational, and decision-making skills • Conflict-resolution and student de-escalation abilities • Understanding of FERPA guidance and regulations • Ability to analyze student dashboards and reports • In-depth knowledge of online education platforms • Ability to identify and understand students' career decision-making processes • Self-motivated, results-oriented, resilient, compassionate, patient, persuasive, flexible, passionate, able to multitask, and detail-oriented

🏖️ Benefits

• Remote work provides a flexible work/life balance • Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure) • Gift of Knowledge Program provides tuition assistance and substantial discounts for employees and close family members • Comprehensive health benefits with new hire eligibility starting on day 1 of employment • Generous Paid Time Off including paid holidays, vacation, personal, sick paid time-off, one volunteer day, and one diversity and inclusion day