Client Engagement Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $105k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Medallion

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $43M Series C - Medallion on 2025-08

Healthcare • Healthcare Insurance • SaaS

Medallion is an AI-powered healthcare operations company that provides a SaaS platform to automate provider credentialing, payer enrollment, licensing, privileging, and ongoing monitoring. The platform uses machine learning and real-time automation to extract and standardize data, manage payer-specific and state rules, run automated follow-ups, and ensure compliance with NCQA and TJC standards—reducing costs and accelerating provider onboarding. Medallion serves payers, provider groups, health systems, RCM organizations, and digital health companies with a focus on lowering administrative burden and improving network readiness.

📋 Description

• Own a portfolio of complex enterprise healthcare accounts and build trusted relationships across operational, clinical, and executive stakeholders • Understand customer business objectives and provide strategic guidance • Align executive stakeholders through structured EBRs/QBRs focused on measurable outcomes, ROI, and roadmap alignment • Lead large-scale client initiatives end to end, owning timelines, deliverables, and resource allocation • Identify, prioritize, and resolve internal and customer escalations and project risks • Partner with Implementation, Operations, GTM, Product, and Engineering teams • Analyze customer workflows and identify inefficiencies and operational gaps • Implement best practices and process improvements • Define, track, and communicate key success metrics through executive-level insights • Drive adoption and long-term value realization • Deliver strategic recommendations aligned with customer goals

🎯 Requirements

• 3+ years in customer success, engagement management, or client consulting, ideally supporting complex enterprise customers • Over 3 years of experience owning client relationships in a SaaS startup environment • Proven ability to drive engagement across a portfolio of accounts using data insights, product knowledge, and industry expertise • Demonstrated success identifying solutions, improving client strategies, and driving change • Experience owning escalations and project risk end-to-end across technical, business, and executive stakeholders • Strong project management and organizational skills, with the ability to manage multiple priorities in parallel • History of driving measurable business outcomes tied to defined KPIs • Exceptional communication, executive presence, and negotiation skills, confident engaging at the C-suite level • Comfortable operating at strategic and operational levels • Structured, proactive, collaborative approach • Education is optional

🏖️ Benefits

• Competitive equity • Benefits as part of the total compensation package