Client Success Manager, Dedicated Accounts

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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OfficeSpace Software

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $150M Private Equity Round on 2022-01

Consulting • Logistics • Marketing

OfficeSpace Software is a leading platform in office space management aimed at helping companies navigate the challenges of workplace disruption. The software offers solutions for space allocation and management, move management, and facilities management, focusing on enhancing employee experience through simplified processes like desk booking and handling employee requests. By providing innovative tools to visualize floor plans and test seating arrangements, OfficeSpace empowers organizations to optimize their workspaces, making it a preferred choice for companies like Dropbox, Mailchimp, and PetSmart.

📋 Description

• Own retention, adoption, customer outcomes, and growth across a portfolio of dedicated mid-market accounts • Build trusted relationships with key stakeholders and connect OfficeSpace capabilities to customers’ workplace goals • Create and lead outcome-driven Success Plans • Lead strategic business reviews demonstrating ROI, adoption, business impact, and next steps • Turn AI-generated account intelligence into customer actions by validating health signals and identifying risks and opportunities • Own renewal readiness and partner with Sales on expansion, upsell, and cross-sell opportunities • Guide customers through adoption, optimization, and evolving workplace strategies • Orchestrate AI-assisted workflows for account research, meeting preparation, portfolio analysis, follow-up, and planning • Collaborate with Support, Product, Marketing, Sales, and Professional Services to solve complex customer challenges • Turn customer feedback and portfolio patterns into insights influencing product, customer success, and go-to-market decisions • Improve success playbooks and AI-enabled workflows for scalable impact

🎯 Requirements

• 2+ years of Client Success, Customer Success, or Account Management experience in SaaS, ideally supporting mid-market customers • Track record of driving adoption, retention, renewals, and measurable customer outcomes • Strong commercial judgment and experience supporting renewals and identifying expansion opportunities • Ability to build trust, influence stakeholders, and navigate complex customer organizations • Experience leading strategic business reviews and connecting product usage to business value • Strong analytical skills and ability to turn customer, product, and commercial data into clear decisions and recommendations • Working knowledge of Customer Success and CRM platforms such as Gainsight, Salesforce, or equivalent tools • Practical AI fluency for analysis, research, planning, forecasting, and workflow acceleration • Ability to orchestrate multiple AI tools, evaluate output quality, verify important conclusions, and determine when human intervention is required • Strong prioritization and portfolio management skills across multiple customer accounts • Curiosity and adaptability to emerging AI capabilities • Availability to work Central or Eastern time zone hours

🏖️ Benefits

• Comprehensive and competitive benefits packages globally • Benefits designed to support employees’ health, well-being, and financial security • Autonomy to innovate and support to succeed • Continuous learning and professional development encouraged • Collaborative, results-driven work environment • High-performance culture with recognition and rewards for excellence