Client Success Manager

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kindercare

WebsiteLinkedInAll Job Openings

1 - 1 employees

🏥 Healthcare

🧘 Wellness

Healthcare • Wellness

Kindercare is a medical practice focused on identifying and addressing factors that contribute to health conditions linked to allergies, nutritional status, and environmental influences. It aims to amend such conditions where possible using avoidance strategies, nutritional supplementation, lifestyle changes, and other therapeutic modalities.

📋 Description

• Develop a deep understanding of client goals and evolving needs through regular engagement, performance reviews, and proactive solutions • Drive client satisfaction, retention, account growth, renewals, program expansion, and increased utilization through targeted B2B2C marketing and adoption strategies • Manage client contracts, including program and financial requirements, renewals, amendments, extensions, and contractual compliance • Coordinate billing and invoicing requirements with clients and internal teams • Deliver client reporting, executive summaries, progress updates, and year-end reviews • Monitor KPIs and utilization trends and translate performance data into actionable insights and recommendations • Lead strategic client engagement from implementation through ongoing operations, including meetings, site expansions, program add-ons, and seasonal program launches and renewals • Collaborate with sales, field leadership, and internal teams to evaluate opportunities, strengthen field adoption, address feedback, and support long-term partnership growth • Support client onboarding and field adoption through training, resources, and ongoing reinforcement

🎯 Requirements

• Bachelor's degree in business, marketing, communications, education, or related field or equivalent professional experience • 5+ years of experience in client success, account management, customer success, relationship management, or a similar client-facing role • Ability to build executive-level relationships and manage complex client portfolios • Strong project management and organizational skills with the ability to prioritize multiple initiatives simultaneously • Experience interpreting business metrics and translating data into actionable client recommendations • Strong problem-solving skills with the ability to influence cross-functional teams and drive collaborative solutions

🏖️ Benefits

• Discounted child care benefits • Medical, dental, and vision benefits for employees and their families and pets • Employee assistance programs for mental health and personal growth • Health and wellness programs • Paid time off • Discounts for work necessities, such as cell phones