Customer Success Coordinator III

Job not on LinkedIn

🔥 16 minutes ago

🇺🇸 United States – Remote

💵 $16 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DocGo

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🚗 Transport

Healthcare • Healthcare Insurance • Transport

DocGo is a healthcare technology company shaping the future of healthcare delivery by reimagining how healthcare services are provided. With proprietary technology and skilled clinicians, DocGo delivers population health programs for governments, value-based arrangements for payers, medical transportation for hospitals, and mobile healthcare solutions that aim to keep patients at home and out of hospitals. They emphasize proactive, on-demand, and mobile healthcare solutions, offering services such as urgent care, preventive services, and chronic condition management. Operating in over 30 US states and the UK, DocGo is committed to increasing access to healthcare and improving patient outcomes through technology-driven, compassionate care.

📋 Description

• Conduct outreach calls to schedule patients for healthcare appointments • Answer inbound calls and provide pre- and post-visit support • Document patient interactions in a CRM or EMR • Participate in department meetings • Verify insurance and collect co-pays • Check patients in and out and complete non-clinical documentation • Communicate with patients through various platforms • Provide on-demand support for patients, providers, and field Mobile Health Clinicians • Coordinate with field and clinical teams • Support patient medical records, letters, forms, and follow-up • Maintain professional communication with patients, coworkers, managers, and field staff • Maintain positive QA and KPI reviews • Stay current with changing department needs • Complete additional assignments as necessary

🎯 Requirements

• High school diploma or general education degree (GED) • Experience working in a call center or phone-based sales/support team • Basic knowledge of standard applications (Outlook, Excel, Word, etc.) • Fluent in both English and Spanish • Outstanding organizational and multitasking abilities • Active listener with excellent communication skills • Sound judgment and critical thinking • Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift based on business needs • Stable high-speed internet • Quiet, professional, in-home workspace • Use of a company-provided computer allowing screen, keystroke, and audio recording while on calls • Experience in healthcare, sales, patient scheduling, medical billing, or customer service (preferred) • Prior experience using CRM platforms, AthenaHealth EMR, or Five9 phone systems (preferred)

🏖️ Benefits

• Medical, Dental, and Vision (with company contribution) • Paid Time Off • 401k • Company-provided computer • Additional required technology resources provided by the company