Scaled Customer Success Associate

🔥 25 minutes ago

🏈 Alabama, Arizona, +21 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Own the customer journey for a high-volume portfolio from initial go-live through renewal cycles • Analyze usage data to identify unhealthy or at-risk accounts • Coordinate scaled digital outreach campaigns to re-engage users and drive adoption • Help build and refine the Scaled operating model • Identify patterns and develop efficient technology-enabled support and education approaches • Develop how-to videos, best-practice guides and self-service resources • Translate complex technical workflows into simple, actionable customer content • Monitor and create community forum content • Enable the forum as a resource hub for peer insights and learning • Support new and existing Public Safety clients with product adoption, usage, value and satisfaction

🎯 Requirements

• Bachelor’s degree and 3+ years of experience in a customer-facing role, sales or public safety • Legal authorization to work in the U.S. indefinitely • Employer work permit sponsorship is not available • 3+ years of experience in a customer-facing role in customer advocacy, sales or public safety • Ability to communicate clearly and effectively with customers, peers and leadership, with strong written communication • Ability to quickly learn complex software and translate technical features into simple, value-based recommendations • Exceptional ability to prioritize a high volume of tasks and manage a large portfolio of customers • Ability to influence and maintain working relationships in large, cross-functional organizations and law enforcement agencies • Ability to coordinate and collaborate effectively with cross-functional internal resources • Strong customer focus and ability to follow through on commitments • Adaptability, flexibility and initiative • Rave portfolio product knowledge preferred

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Travel under 10% • Referral Payment Plan