Customer Success Manager

🔥 13 hours ago

🌵 Arizona, Michigan – Remote

🌵 Arizona – Remote 🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Pine Services Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Pine Services Group is a long-term global holding company within Evergreen Services Group that partners with, acquires, and supports ERP and technology-enabled services businesses. It preserves the identity and independence of portfolio companies while providing financial clarity, strategic and operational support (recruiting, sales/marketing, infrastructure), and a peer community to drive sustainable, long-term growth for firms focused on ERP systems, business applications, and managed IT services.

📋 Description

• Build relationships with B2B software customers to ensure they are getting value from purchased products and services • Drive customer satisfaction, retention, and expanded adoption of ERP software and services • Help customers meet ongoing cloud financial needs and provide world-class service • Report directly to the Director of Customer Success • Collaborate weekly with the Sales team on upsell and expansion motions • Proactively engage customers for business reviews and annual renewals • Collaborate with consulting and sales teams to identify products and services supporting customer goals • Reach out to customers interested in upgrading from on-premises software to cloud software and generate new sales opportunities • Convert customers from legacy perpetual billing to subscription-based billing • Coordinate with marketing to build customer advocacy through testimonials and reviews • Support customer renewals and orders by maintaining HubSpot CRM, executing quotes, and managing vendor communication and negotiation • Connect customers with Independent Software Vendors as needed • Maintain thorough and accurate CRM documentation • Improve and contribute to a high-performing sales and marketing team

🎯 Requirements

• 3-7 years of experience in a customer success or account management role in B2B software • Track record of strong goal attainment • Experience with ERP and/or CRM software • Familiarity with both Sage Intacct and Microsoft Dynamics (Business Central) strongly preferred • Excellent CRM hygiene and documentation habits • A 4-year college degree is preferred but not required • Candidates should be eligible to work for any employer in the United States

🏖️ Benefits

• Full-time employment position • Primarily remote work with a hybrid work schedule option near offices in Royal Oak, MI or Mesa, AZ • Equal opportunity employer