Customer Success Specialist

🔥 13 hours ago

🌵 Arizona, Colorado, +17 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🦞 Maine – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🍁 Vermont – Remote ☕ Washington – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outward Bound USA

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

🤝 Non-profit

Education • Outdoor Recreation • Non-profit

Outward Bound USA is the leading provider of outdoor education programs that allow young people to explore their personal potential, since 1962. From expeditions in some of the most remote locations in the U. S. to programs in local schools and neighborhoods, young people nationwide are cultivating a passion for learning and discovering greater success in school, work and life. Outward Bound offers various courses, including wilderness expeditions for middle schoolers, high school students, and adults, focusing on skills such as backpacking, rock climbing, canoeing, and leadership development.

📋 Description

• Provide excellent customer service • Assist customers with course selection across all product lines, applications, college credit, and scholarships where applicable • Maintain current knowledge of course offerings, program locations, policies, procedures, and onboarding FAQs • Communicate consumer insights to support organizational learning and development • Address customer concerns during early onboarding • Steward alumni inquiries and redirect them to the appropriate department • Ensure seamless handoff between national and regional admissions teams • Qualify inbound sales leads for handoff to regional schools • Log and report interactions to improve systems and CRM data • Coordinate with regional schools and assist with student transfers when necessary • Execute tactics throughout the full sales cycle, including identifying qualified leads, nurturing non-qualified leads, pitching, and closing • Actively manage prospects and report on progress • Use tools and technology to scale lead management • Provide ongoing quality assurance across Outward Bound websites and Salesforce CRM • Represent the organization at occasional national student recruitment and outreach events • Engage in outbound communications and relationship-building with gap year associations, school counselors, and educational consultants

🎯 Requirements

• 2+ years of experience in customer service or a relevant customer-facing role • Proficiency using customer relationship management (CRM) software, such as Salesforce, for lead tracking and documentation • Proficiency with the Microsoft Office suite for general correspondence and reporting • Permanent work authorization in the United States • Ability to work at a computer for extended periods, including repetitive motions such as typing • Sufficient visual acuity to read and analyze data on a screen • Ability to perform occasional light lifting • Spanish language skills are a plus

🏖️ Benefits

• Quarterly team commission program • Health insurance • Dental insurance • Vision insurance • Short-term disability insurance • Long-term disability insurance • Life insurance • Retirement plan with employer match • 15 days of PTO per year • 10 federal holidays • Paid time off for the last week of the year • Remote work arrangement • Travel for in-person conferences, meetings, and collaboration sessions