Client Success Manager – Prescription Benefit Management

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TrueScripts Management Services

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

TrueScripts Management Services is dedicated to providing exceptional prescription benefit management services. With a focus on delivering maximum savings and amazing care, TrueScripts works closely with members, clients, brokers, and prescribers to offer personalized and customized solutions. The company prides itself on transparency and efficiency, featuring a 24-48 hour turnaround time for prior authorization requests and a commitment to customer service, ensuring that real people are available to assist over 99% of the time.

📋 Description

• Work strategically with client success management, clinical, and data analytics teams to support client satisfaction and service delivery • Act as the client contact by telephone and email to resolve ongoing questions and issues • Collaborate with account management, clinical, member care, business analyst, data analytics, and business development teams • Assist with execution of the client communication plan • Coordinate client review meetings, including document preparation and reporting • Coordinate and participate in implementation calls, open enrollment events, vendor/benefit fairs, and other client meetings • Work with the Client Success Executive on claims-data reporting and analysis to identify drug trends, financial performance, and cost-saving opportunities • Use CRM and proprietary claims-adjudication software • Adjust plan parameters as directed by the client or broker • Provide reporting to clients, brokers, and TPAs • Apply expert knowledge of TrueScripts proprietary programs • Log, print, and mail ID cards when required • Ensure accurate and complete CRM data input for new client enrollment • Prepare client support documents • Execute onboarding involving the client, broker, TPA, and data vendor • Participate in introductory and enrollment meetings with employees • Perform other duties assigned by the Client Success Executive

🎯 Requirements

• Applicants should reside in the Western half of the United States • College degree or applicable experience preferred • Capable of interfacing with TrueScripts clients to provide solutions to problems • Must be proficient in all Microsoft Office Products • Collaborative team player mindset with strong problem-solving abilities, analytical thinking, and attention to detail • Ability to prioritize and have good organizational skills • Capacity to multitask and adjust priorities based on business needs • Ability to communicate and work under stress effectively while always maintaining confidentiality • Self-motivated and able to work with little supervision • Adaptable and able to take on different responsibilities periodically • Willingness to learn business processes specific to the Pharmacy Benefit Management (PBM) industry • Must possess a valid and current driver’s license • Ability to travel up to 25% of the time if needed • Client-facing presentation experience preferred

🏖️ Benefits

• A wide range of health insurance options including medical, dental and vision • A strong salary and bonus program • A robust 401k and company match • ESOP participation with annual stock allocations through a Qualified Retirement plan • A wellness program including financial incentives, massage services, and fitness stipends • Dream Manager Program • A cohesive, family-based culture • Charitable contributions and volunteer time • Lots of celebrations