Service BDC Agent – Inbound Customer Engagement Specialist

Job not on LinkedIn

🔥 13 hours ago

🏈 Alabama, Arizona, +7 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $15 - $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BDC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1944

🏦 Banking

💼 Consulting

🤝 B2B

Banking • Consulting • B2B

BDC is a Canadian business bank focused on supporting entrepreneurs and small-to-medium enterprises. It provides a wide range of financing products (business loans, working capital, equipment loans, commercial real estate loans, purchase-order financing, loans for tech companies, green building loans, and specialized programs like forestry and trade support) plus investment solutions (venture capital, growth and transition capital) and advisory/consulting services (strategy, finance, sustainability, leadership, marketing, operations, risk and compliance). BDC also offers tools, resources, and targeted support programs for specific sectors and entrepreneur groups (Black, Indigenous, women, newcomers).

📋 Description

• Deliver extraordinary service on inbound and outbound calls in a fast-paced, structured customer care environment • Follow the Customer First philosophy • Continuously improve selling skills, including rapport-building, understanding customer needs, handling objections, and closing sales • Use tools and resources to identify custom solutions and anticipate customer needs • Maintain first-point-of-contact resolution • Meet and exceed goals for customer survey results, sales rates, quality, compliance, and productivity

🎯 Requirements

• Proven success in a customer service and consultative sales environment (two years+) • Strong listening, consultative rapport-building, resourcefulness, and written and verbal communication skills • Resilience to manage a steady stream of customer calls and meet performance metrics • Ability to adapt communication style to varied personalities and situations • Commitment to implementing feedback • Technical savvy to multitask and navigate computer systems and applications with speed and accuracy • Timeliness and reliability; adherence to the daily schedule • Dedicated, separate high-speed internet with at least 50 Mbps download speed via DSL, fiber, or cable; wireless and satellite ISPs not allowed • Ethernet cable hardwired connection required • Computer three years old or newer with at least 16GB RAM • Minimum of two monitors/screens • Secure home office free from background noise or distractions • Residence in Alabama, Arizona, Florida, Georgia, Louisiana, North Carolina, South Carolina, Texas, Tennessee, or Utah • High school diploma or equivalent required • Successful completion of a background verification check, subject to applicable laws and regulations

🏖️ Benefits

• Industry-leading training and ongoing coaching • Full-time virtual, work-from-home position • Schedule options of 4x10-hour shifts or 5x8-hour shifts • Equal opportunity employment