Customer Success Manager

🔥 12 hours ago

🏖️ New Jersey, Pennsylvania – Remote

🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote

💵 $95k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HHAeXchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2021-09

Healthcare • Consulting • Logistics

HHAeXchange is a comprehensive homecare software solution that connects different stakeholders in the homecare industry, including providers, state Medicaid programs, managed care organizations (MCOs), and caregivers. It offers a platform that ensures efficiency, communication, transparency, and compliance in managing homecare services. With tools for EVV (Electronic Visit Verification), billing, payroll, scheduling, and a caregiver mobile app, HHAeXchange improves care outcomes and operational efficiency. The platform is secure and scalable, integrating various business functions for better visibility and efficiency, and is designed to support value-based care initiatives. HHAeXchange aims to streamline homecare service delivery, reduce errors, and enhance caregiver experiences.

📋 Description

• Build and maintain client relationships and serve as the primary point of contact for day-to-day operational matters • Ensure client retention through exceptional service and support • Assist with challenging client requests and issue escalations, working with appropriate teams to resolve system issues • Identify clients’ business needs, pain points, challenges, and organizational landscape • Ensure timely and successful delivery of solutions aligned with customer needs and objectives • Partner cross-functionally with product teams and provide client feedback to leadership • Maintain weekly client communication and document client health in weekly status reports and quarterly client reviews • Travel to client sites, conferences, and industry events to represent the company and engage stakeholders • Lead tailored product demonstrations for additional HHAeXchange solutions • Maintain current industry knowledge and expertise in HHAeXchange products and offerings • Develop trusted-advisor relationships with key accounts and provide on-site guidance as required • Collaborate with sales to identify and grow market opportunities • Address implementation, services, support, and client-needs gaps • Manage KPIs related to customer satisfaction, support metrics, turnaround times, and ticket backlog volumes • Perform other duties as assigned

🎯 Requirements

• Residing in Pennsylvania or New Jersey • Bachelor’s degree required • 3+ years of client service experience required • Experience with healthcare/homecare industry preferred and/or experience with SaaS platforms/operational software preferred • Experience with a partner ecosystem preferred • Excellent verbal, written, and interpersonal communication skills • Strong client relationship management skills with the ability to creatively solve problems to meet client needs • Collaborative and self-motivated, with the ability to work independently in a dynamic, fast-paced environment • Detail-oriented with the ability to complete tasks thoroughly, accurately, and in a timely manner • Strong organizational, project management, and multitasking skills • Ability to manage multiple high-priority tasks • Ability to effectively manage high-pressure situations and handle conflict resolution scenarios • Proficiency in Salesforce and MS Office Suite • Negotiation skills at all management levels • Excellent presentation and product demonstration skills • Strong problem-solving and analytical skills • Demonstrated understanding of the healthcare industry, with specific understanding of home-based care preferred • Passion for customer satisfaction with a great desire to succeed • Willingness to travel 10–25%, including overnight travel

🏖️ Benefits

• Competitive health plans • Paid time-off • Company paid holidays • 401K retirement program with a Company elected match • Other company sponsored programs