Senior Customer Success Manager – Government

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $100k - $110k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Propelus

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Propelus is a company dedicated to modernizing the way professionals, employers, regulators, educators, and partners work together. It unifies three innovative brands—CE Broker, EverCheck, and Immuware—to provide comprehensive compliance and professional management solutions. Propelus empowers professionals with tools for career advancement, streamlines the compliance process, and offers a platform for professional management, continuing education, and primary source verification. Trusted by over 5 million professionals and organizations, Propelus has a mission to simplify compliance and enhance professional growth and success, particularly in the healthcare sector.

📋 Description

• Serve as primary owner for a portfolio of government regulatory boards and state agencies • Build trusted relationships with Executive Directors and state officials • Develop customer success plans aligned with agency mandates, Department of Health regulations, and public-sector risk priorities • Lead customized training programs for regulators and associations • Monitor engagement metrics and translate data into “State of the Agency” insights • Demonstrate sustained customer value and support long-term retention • Act as lead problem-solver for complex account hurdles • Collaborate with internal product and government affairs teams • Conduct strategic business reviews to assess progress • Identify opportunities to deepen partnerships and improve compliance outcomes

🎯 Requirements

• 5+ years of B2B SaaS Customer Success or Account Management experience specifically managing government, regulatory, or public health accounts • Understanding of public-sector red tape, RFP cycles, and government stakeholders • Direct experience with healthcare compliance, state departments of health, or professional licensing strongly preferred • Ability to communicate complex software capabilities to non-technical government leaders and align them with public policy goals • Self-sufficient working style in a remote environment • Ability to manage complex books of business and multi-layered organizations with limited oversight • Ability to identify churn risks and build strategic relationships to retain customers • Legally authorized to work in the US; employer unable to offer sponsorship

🏖️ Benefits

• Health insurance with up to 100% of employee medical premium covered • HSA, FSA, medical, dental, and vision insurance options for employees and dependents • Dental and vision options with 100% of employee premium covered • 20–30 days of PTO based on tenure, accruing quarterly and available immediately • 14 paid US holidays • One floating holiday • One paid birthday holiday during the birth month • 16 hours of Volunteer Time Off • Additional leave options • Compliance with more favorable state and local leave laws • 401(k) with company matching • Financial planning education and resources • Lifestyle Spending Account for gym memberships, meditation apps, WFH equipment, fresh produce, and other eligible expenses • 24/7/365 Employee Assistance Program with counseling, legal and financial services, and care referrals • Carrot fertility, hormonal health, and family-building benefits • Beyond Med discounted elective care plan • Spot Pet Insurance • 100% employer-paid health insurance for LATAM employees in Costa Rica and Colombia • Propelus Flex Club flexible benefits platform for LATAM employees • National holidays for Colombia and Costa Rica • Life insurance fully paid by the company for LATAM employees • Remote-first, global and distributed work environment • Sponsored trips for 10- and 20-year work anniversaries • Professional development allowance