Customer Success Manager – Manufacturing

🔥 13 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $125k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IFS

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏗️ Construction

🏭 Manufacturing

📦 Logistics

💰 Secondary Market on 2022-03

Construction • Manufacturing • Logistics

IFS is an enterprise software company providing solutions for various industries, including aerospace and defense, construction and engineering, energy, utilities, and resources, manufacturing, services, and telecommunications. The company offers a wide range of software products, including enterprise asset management, field service management, enterprise resource planning, and solutions leveraging artificial intelligence such as IFS. ai. These solutions are designed to optimize asset lifecycle management, improve customer engagement, and enhance operational efficiencies. IFS Cloud provides a comprehensive platform for digital transformation, helping businesses to harness data and drive insights across their operations.

📋 Description

• Serve as the customer-facing Customer Success Manager • Drive customer success through leadership and orchestration of a large virtual team • Manage program deliveries and senior customer relationships • Drive successful adoption and productive use of IFS products and services • Help customers discover new features and become long-term users • Understand customer desired outcomes and drive satisfaction and loyalty • Realize business value based on the reason the solution was purchased • Support customers' digital modernization journeys • Lead through influence with customers, partners, and internal teams • Highlight and action delivery-related risks for IFS and partner-led delivery • Develop value metrics and measure Success program outcomes • Support renewal processes for services and licenses • Lead executive steering committee meetings and communicate progress to IFS SLT • Secure IFS references and report through the VOC process • Collaborate with Sales on potential upsell opportunities • Communicate with Global Delivery SLT on potential escalations • Navigate and collaborate with Support, R&D, and Sales departments

🎯 Requirements

• Delivery project experience in customer-facing roles (IFS preferred) • Industry depth and experience in multiple industries, including Manufacturing • Familiarity with industry-related trends, operating KPIs, and value drivers • Strong acumen on delivery methodology and delivery service offerings • Ability to lead through influence and trust internally and externally • Knowledge of Business Value Assessment (BVA) tools and overall process • Ability to develop Value Metrics and measure Success program outcomes • Understanding of subscription services and ability to support renewal processes for services and licenses • Experience leading executive steering committee meetings • Ability to secure IFS references and report through the VOC process • Ability to collaborate with Sales on potential upsell opportunities • Ability to communicate with Global Delivery SLT regarding escalations • Fluency in English and local language, verbal and written • Ability to navigate Support, R&D, and Sales departments • Passion for creating strong and trusted customer relationships • Bachelor's degree, master's degree or equivalent work experience in a relevant field • Active listening, strong interpersonal communication, and relationship-building skills • Excellent communication and relationship management skills • Experience building, maintaining, and evolving relationships with executives • Domain knowledge of IFS Applications

🏖️ Benefits

• Flexible paid time off, including sick and holiday • Medical, dental, & vision insurance • 401K with Company contribution • Flexible spending accounts • Life insurance and disability benefits • Tuition assistance • Community involvement and volunteering events • Flexible and hybrid work opportunities