Customer Service Representative

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Point C

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Point C is a trusted health benefits partner that delivers meaningful solutions for brokers and their self-funded clients. The company specializes in administering benefit plans, managing medical costs effectively, and ensuring a high-value experience for members. With a focus on vendor integration and data-driven insights, Point C aims to simplify the benefit process while providing access to quality care and innovative mobile tools for its clients and their employees.

📋 Description

• Create a welcoming experience by authentically engaging every caller, every time. • Make a connection with customers by engaging in friendly and genuine conversation throughout each call to provide a world-class experience. • Interacting with team and co-workers in a supportive and purpose-drive environment. • Thoroughly and accurately answer questions about customers’ healthcare accounts. • Thoughtfully listen to callers’ needs and provide appropriate solutions. • Demonstrate a culture of ethical conduct, safety, and compliance. • Handle 35-50+ inbound and outbound phone calls per day. • Work closely with claim staff to make warranted adjustments to claims. • Other duties are based on business needs.

🎯 Requirements

• 2+ years of customer service experience; 1+ years in a TPA or payer setting. • Experience with self-funded plans preferred. • Bachelor’s degree or medical billing/coding certification. • Additional TPA or payer experience. • Strong communication, multitasking, and computer skills (Microsoft Office). • Ability to work remotely and handle prolonged computer-based tasks.

🏖️ Benefits

• Comprehensive medical, dental, vision, and life insurance coverage • 401(k) retirement plan with employer match • Health Savings Account (HSA) & Flexible Spending Accounts (FSAs) • Paid time off (PTO) and disability leave • Employee Assistance Program (EAP)