Commercial Services Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $30 - $34 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Secondary Market on 2022-03

Healthcare • Consulting • Healthcare Insurance

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Create, review, and process Marketplace quotes, ensuring accuracy of pricing terms, contractual details, and effective dates • Process product correction and cancellation quotes according to established policy and procedures • Validate quote and billing details prior to execution to help prevent downstream errors • Escalate ambiguous or non-standard quoting scenarios to senior specialists • Process and resolve day-to-day requests from the Shared Services queue in a timely and accurate manner • Support case routing, data validation, and AI-enabled tools to improve workflow efficiency • Maintain accurate records and documentation in Salesforce and related systems • Partner with Senior Specialists within the Commercial Services team to support Marketplace and Customer Success teams • Respond to routine Customer Success questions on case status • Support coverage across Marketplace quoting and Shared Services requests as needed • Follow standardized processes and documentation for Marketplace quoting and Shared Services workflows • Identify and flag recurring issues or discrepancies to Senior Specialists for resolution • Participate in training and continuous learning to build proficiency across Commercial Services functions

🎯 Requirements

• Associate's degree or equivalent combination of education and experience in business, finance, or a related field • Strong attention to detail and accuracy in a fast-paced environment • Strong written and verbal communication skills • Proficiency with Microsoft Excel and Office • Ability to manage multiple tasks and prioritize competing demands • Comfortable working with ambiguity and adapting to change in a growing business • Bachelor's degree or equivalent combination of education and experience in business, finance, or a related field preferred • Experience with Salesforce or similar CRM/case management tools preferred • Exposure to subscription billing, quoting, or contract administration preferred • Familiarity with SaaS or subscription-based business models preferred • Interest in AI-enabled tools and process automation preferred

🏖️ Benefits

• Flexibility, growth opportunities, and meaningful work • Training and development throughout the employee journey • AI tools integrated into daily workflows • Accommodations available upon request during the selection process