Senior Solutions Analyst – EHR Support

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Secondary Market on 2022-03

Healthcare • Consulting • Healthcare Insurance

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Provide timely and world class customer support to users via multiple channels • Manage incoming support cases by prioritizing based on severity and re-route to other departments as required • Take ownership and follow up on unresolved open cases • Build strong client relationships through timely customer follow-up • Maintain knowledge articles for publication on the customer support portal • Maintain records of daily communications, transactions, problems, and remedial actions in the CRM system • Support the department’s goals, objectives, and deliverables • Assist in selecting, training, and evaluating team staff • Drive training, technical knowledge, and KCS adoption for the team and organization • Enable others to exceed service delivery guidelines and key performance indicators • Report to the Manager, Customer Support

🎯 Requirements

• 2-3 years working experience in a Customer Support, Help Desk Support, or Technical Customer Service role • Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members • Ability to handle clients professionally and with a high level of confidence during all interactions • Must excel in a fast-paced environment where critical thinking and time management skills are required for success • Sound understanding of API and service technologies and functions • Participate in the development and improvement of operational tools and processes • Must be able to work autonomously or as part of a remote team • Ability to establish and maintain effective working relationships with internal and external stakeholders • LTHC Industry and PCC Platform Experience (Preferred not required) • Degree, or Post-Secondary Education in HealthCare, Business Administrations, Information Technology (Preferred not required)

🏖️ Benefits

• Benefits starting from Day 1 • Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition • Fulltime benefits • Overtime Eligible • In-office events including onboarding, team events, semi-annual and annual team meetings

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