Senior UX Researcher – 6 month contract

🔥 2 hours ago

🇺🇸 United States – Remote

💵 $66 - $74 / hour

⏳ Contract/Temporary

🟠 Senior

🔬 UX Researcher

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Secondary Market on 2022-03

Healthcare • Consulting • Healthcare Insurance

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Partner with Product and UX Design on project, opportunity, and ideation discovery plans • Identify customers and stakeholders and recommend appropriate research methodologies • Lead end-to-end research, including participant recruitment, discussion guide development, study facilitation, analysis, synthesis, and findings sharing • Conduct surveys, in-depth interviews, remote feedback, usability testing, and prototype-based research • Conduct user outreach, use-case discovery, persona and journey mapping, validation, and usability studies • Translate customer feedback and research data into actionable insights and product strategy and design recommendations • Lead or participate in workshops • Communicate strategic research decisions and outcomes to leadership and stakeholders • Provide project leadership to researchers and designers • Collaborate with subject matter experts, Customer Success, Data Science, and Customer Insights to strengthen understanding of personas, journeys, and use cases and promote research best practices

🎯 Requirements

• 5+ years of experience as a UX researcher or in a similar customer-focused research role • Bachelor’s degree in psychology, statistics, human-computer interaction, information systems, or a related field • Ability to create research strategy and discovery plans • Ability to develop discussion guides, select methodologies, conduct interviews and studies, and analyze and synthesize findings • Strong qualitative and quantitative research skills • Experience with Dovetail, User Interviews, Salesforce, SurveyMonkey, Qualtrics, Pendo, or similar tools • Strong written and verbal communication skills • Ability to travel to customer sites approximately four times per year • Experience using AI tools such as Claude and Microsoft Copilot • Experience researching healthcare, medical, regulated, payer, acute-care, or financial applications preferred • Experience collaborating in Figma and Miro preferred • Ability to collaborate across Product, UX Design, Engineering, Customer Success, Data Science, Customer Insights, and internal subject matter experts preferred

🏖️ Benefits

• Flexibility • Growth opportunities • Meaningful work • In-office events including onboarding, team events, and semi-annual or annual team meetings • Total rewards package information available from recruiter • Reasonable accommodations available upon request • AI training and development investment