Solutions Analyst – Financial

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

🦅 H1B Visa Sponsor

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Secondary Market on 2022-03

Healthcare • Consulting • Healthcare Insurance

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Provide exceptional customer experience while handling technical queries and complaints for cloud-based healthcare solutions • Develop an in-depth understanding of Billing modules used in Senior Living facilities • Resolve customer issues via phone, email, chat, or remote sessions • Work effectively and professionally with other departments to resolve issues • Document user problems using Salesforce’s Service Cloud online problem management system • Coordinate and execute internal and external meetings to resolve problems • Stay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaS • Report to the Sr Manager, Customer Support

🎯 Requirements

• Experience providing web-based application software support • Prior long term care experience working in a business office role • Excellent interpersonal, customer support, and problem-solving skills • Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment • Strong communication, relationship management and documentation skills • High degree of computer literacy and excellent typing skills • Availability to work between 8am to 8pm weekdays, occasional weekends, and holidays as necessary • Degree in Healthcare, IT, Engineering, Business Solutions (Preferred, not required) • Prior experience using PointClickCare (Preferred, Not required)

🏖️ Benefits

• Benefits starting from Day 1 • Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition • Performance based bonus • Fulltime benefits • Overtime Eligible • In-office events including onboarding, team events, and semi-annual and annual team meetings

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