Program and Policy Lead

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $200k - $250k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Polymarket

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

₿ Crypto

🎲 Gambling

💸 Finance

Crypto • Gambling • Finance

Polymarket is a prediction market platform that enables users to wager on the outcomes of various events, including political elections, sports contests, and cryptocurrency price movements. Operating as a decentralized betting service, it allows participants to buy and trade shares in event outcomes, providing a unique way to engage with and speculate on future scenarios. Polymarket combines elements from both traditional markets and blockchain technology, creating an innovative environment for users to make predictions and potentially profit from their insights.

📋 Description

• Design and implement a tiered service model for high-value users, including eligibility criteria, entitlements, and routing logic • Write and maintain the CX policy library covering account actions, exceptions, goodwill decisions, and other customer-impacting situations • Own the policy governance process end to end, including intake, Legal and Compliance review, approval, versioning, and rollout communication • Audit agent application of policies, identify gaps, and close them through process or enablement changes • Build the CX programs roadmap, track concurrent initiatives, and align stakeholders on priorities and timelines • Design policy and service structures for state-level and regional regulatory requirements across jurisdictions • Measure effects of segmentation and policy changes on customer satisfaction, support cost, and risk exposure

🎯 Requirements

• 6 or more years in CX strategy, policy, or program management, with direct experience owning policy documentation and governance processes • Demonstrated ability to write policies that frontline agents can apply consistently, with clear decision rules, defined exceptions, and no ambiguity • Experience working cross-functionally with Legal and Compliance in a regulated industry, including formal review and approval cycles • Experience designing tiered, premium, or VIP service models, including criteria and operational logic • Strong program management skills across multiple concurrent workstreams • Track record of keeping complex initiatives on schedule without losing quality • Comfort working with data to evaluate outcomes • (Plus) Background in trading, brokerage, or wealth management client service • (Plus) Experience building or adapting policy frameworks across multiple jurisdictions with different regulatory requirements

🏖️ Benefits

• Competitive salary & equity • Unlimited PTO • Full Health, Vision, & Dental coverage • 401k match • Hardware setup: new MacBook Pro, big display, & accessories