Call Center Representative

Job not on LinkedIn

🔥 7 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $19 - $24 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 4%

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Porch Light Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

Healthcare

Porch Light Health is a clinical services organization that provides medically-focused medication-assisted treatment (MAT) and comprehensive behavioral-health services for people with substance use disorder (SUD). It offers accessible psychosocial counseling, toxicology services, and grant-funded programming, and operates a “Concentric Circles of Care” model delivering treatment in-clinic, at off-site/satellite/pop-up/mobile locations, or virtually via telemedicine. Porch Light Health specializes in addiction treatment and serves patients with SUD and related conditions.

📋 Description

• Serve as the primary point of contact for individuals seeking Medication-Assisted Treatment (MAT) for substance use disorders • Manage high-volume inbound and outbound calls • Conduct initial telephonic screenings • Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments • Confirm patient demographic and insurance information • Educate patients on procedure preparations, dress requirements, and special instructions • Provide critical resources using a trauma-informed, stigma-free approach • Prioritize work for optimal reimbursement and to avoid financial risk to patients and the clinic • Refer self-pay patients to financial counseling • Coordinate patient encounters using scheduling, clinical operating, eligibility verification, medical necessity, and scanning repository applications • Answer phones for the clinic system

🎯 Requirements

• High School diploma or equivalent • One (1) year customer service experience • Knowledge of medical terminology, insurance and billing • Bilingual in Spanish • Current resident of Colorado • Ability to work 8-hour shifts from 8:00 a.m. to 4:30 p.m., Monday through Friday, with rotational Saturdays

🏖️ Benefits

• 401(k) • Dental insurance • Health insurance • Vision insurance • Paid time off • Discretionary bonus

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