Customer Service Representative

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $19 - $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Porch Light Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧘 Wellness

👥 B2C

Wellness • B2C

Porch Light Health is a regional healthcare provider specializing in addiction treatment and recovery services across Colorado and New Mexico. The organization operates a network of over 60 in-person clinics, mobile medical sites, and telehealth programs offering evidence-based care including medications for addiction treatment (MAT) such as buprenorphine/Suboxone, naltrexone, methadone, and long-acting injections, alongside behavioral health, psychiatry, case management, and services for special populations (teens, pregnant people, veterans, LGBTQIA+, BIPOC, first responders). Porch Light Health emphasizes outpatient and ambulatory medically supervised withdrawal services, community partnerships, accessibility features, and broad insurance coverage to expand access to treatment.

📋 Description

• Answer phones for clinic system • Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments • Confirm patient information including demographic and insurance information • Educate patients on procedure preparations, appropriate dress requirements, special instructions • Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic • Refer self-pay patients to financial counseling • Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository

🎯 Requirements

• High School diploma or equivalent • One (1) year customer service • Knowledge of medical terminology, insurance and billing • Bilingual in Spanish, a plus • Must live in Colorado for this remote position

🏖️ Benefits

• 401(k) • Dental insurance • Health insurance • Vision insurance • Paid time off • Discretionary bonus