Customer Success Manager

🔥 1 minute ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Portless

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛍️ eCommerce

📦 Logistics

💳 Fintech

eCommerce • Logistics • Fintech

Portless is a logistics and fulfillment platform that specializes in direct-to-consumer (DTC) e-commerce shipping, allowing businesses to fulfill orders directly from China to their customers' doorsteps. By streamlining shipping processes and reducing costs, Portless improves margins and cash flow for its clients, enabling them to respond efficiently to actual customer demand. The company also offers integrations with popular e-commerce platforms, making international shipping seamless and effective.

📋 Description

• Own a portfolio of merchants and drive the full customer success lifecycle: adoption, value realization, expansion, and renewal. • Ensure merchants reach operational go-live and early stability through success plans. • Drive adoption of Portless platform capabilities based on merchant objectives. • Define account success through measurable metrics for speed, cost, and delivery experience. • Monitor volume trends and exception rates to proactively prevent issues. • Lead monthly and quarterly business reviews to demonstrate value and align priorities. • Identify opportunities for value-added services such as order protection and inventory financing. • Conduct discovery and build ROI-focused business cases. • Contribute to internal playbooks for service-led growth. • Identify churn risks, create mitigation plans, and support renewal forecasting. • Manage complex escalations, root-cause analysis, and corrective actions. • Represent merchant needs across Operations, Product, and Engineering. • Provide structured product feedback to influence the roadmap.

🎯 Requirements

• Fluent in English: Exceptional written and spoken communication for an executive audience. • 3+ years in Customer Success, with proven experience owning renewals and growth outcomes in a relatable AM/CS role. • Strong fulfillment, shipping, or e-commerce operations knowledge; 3PL experience strongly preferred. • Ability to interpret operational data, identify trends, and turn insights into action plans. • Experience with services-led discovery and value articulation. • Merchant-first mentality with a kind-and-caring team orientation. • Strategic judgment and operational precision. • Focus on building repeatable systems rather than one-off solutions.