Growth Technical Account Manager

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PostHog

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

☁️ SaaS

⚡ Productivity

🏢 Enterprise

SaaS • Productivity • Enterprise

PostHog is a comprehensive platform that empowers developers to build successful products by providing tools for product analytics, web analytics, session replay, feature flags, experiments, and surveys. It integrates seamlessly into existing workflows, offering data pipelines and warehousing solutions that synchronize with popular platforms like Stripe, Hubspot, Zendesk, and more. With PostHog, teams can safely roll out new features, run experiments with statistical significance, and gather in-depth insights with AI and LLM products. The platform is built with full API access, enabling complete control over customer data. PostHog scales with businesses from startups to growth stages, making it a versatile tool for engineering teams seeking to streamline their data operations while focusing on product development.

📋 Description

• Work a pool of already-paying accounts using a signal-driven prioritization engine, with no named book. • Work the onboarding graduation pipeline as a primary signal source. • Drive credit conversions across accounts on monthly billing using the 10% discount tier. • Run use-case-led cross-sell based on gaps in their product adoption. • Proactively intervene on declining accounts to understand usage drops and re-engage before churn. • Transfer accounts that cross the right threshold into the TAM qualification flow with a warm handoff. • Give feedback to refine the signal engine that surfaces the right accounts at the right time. • Write handbook content (email sequences, outreach templates, use case one-pagers) that scales beyond the this role and team.

🎯 Requirements

• 2+ years in a closing or expansion role at a product-led or usage-based SaaS company (AE, AM, TAM, or hybrid). • Experience in a scaled or pooled coverage model. You've covered 100+ accounts using signals, data, and prioritization rather than deep 1:1 relationships. • Familiarity with product-qualified leads and usage-based expansion. You've worked at a company where product usage data drove your outreach decisions, not just firmographic targeting. • Technical fluency to talk to engineers and product teams about analytics, feature flags, session replay, or experimentation without needing an SE on every call. • Ability to read product usage data, billing signals, and customer context to prioritize where to spend time. • Self-directed. This is a new motion with no existing playbook. You'll be expected to figure out what works, test it, and tell us what you learned. • High tolerance for ambiguity. The first 90 days are about proving whether this role should exist, not executing a defined playbook. You need to be comfortable with that, and motivated by it.

🏖️ Benefits

• Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook. Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions. • Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on. • Time for building: Nothing gets shipped in a meeting. We're a natively remote company. We default to async communication – PRs > Issues > Slack. Tuesdays and Thursdays are meeting-free days, and we prioritize heads down building time over perfect coordination. This will be the most productive job you've ever had. • Being weird: Weird means redesigning an already world-class website for the 5th time. It means shipping literally every product that relates to customer data. It means building an objectively unnecessary developer toy with dubious shareholder value.