Bilingual Hotline Counselor

Job not on LinkedIn

🔥 18 hours ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $69k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛋️ Counselor

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Postpartum Support International

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1987

🤝 Non-profit

🏥 Healthcare

📚 Education

Non-profit • Healthcare • Education

Postpartum Support International is a non-profit organization dedicated to perinatal and postpartum mental health. PSI provides direct peer support (including a multilingual helpline and online support groups), a provider directory, specialized resources for families (in English, Spanish and other languages), and an app for connecting to services. It also trains professionals, offers perinatal mental health certification (PMH-C), operates a psychiatric consultation program, promotes research and advocacy (e. g. , Mind the Gap initiative), and organizes conferences and public-awareness campaigns to advance maternal mental health.

📋 Description

• Answer incoming telephonic, text, and chat inquiries for the National Maternal Mental Health Hotline. • Conduct assessments to determine the nature of contacts. • Provide immediate psychosocial support, evidence-based information, and brief interventions. • Educate help-seekers about perinatal mental health resources and services. • Refer help-seekers to appropriate services and resources within approved directories. • Maintain complete, accurate, detailed, and timely real-time case documentation in Salesforce. • Ensure documentation adheres to established policies and procedures. • Maintain professionalism in the virtual workspace and on communication platforms. • Interact and engage with the remote team, including communicating during shifts via Slack and other assigned mediums. • Ensure help-seeker privacy and confidentiality. • Attend and participate in scheduled meetings, trainings, and development exercises for the Hotline project.

🎯 Requirements

• Fluency in Spanish is required. • Must be a Licensed Mental Health Clinician, Licensed Healthcare Professional with maternal and child health experience, or National or State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist. • Two (2) years’ work experience in your profession, working with the maternal and child health population. • Professional liability insurance coverage of at least $1,000,000 per occurrence and $3,000,000 aggregate. • Demonstrated proficiency in Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories. • Ability to manage conflict and tolerate distress while assisting help-seekers. • Ability to multitask and handle potentially unpredictable and high-acuity contacts within the mental health environment. • Ability to work independently and complete assignments within established instructions, routines, and practices. • Ability to adapt to immediate changes in policies, procedures, processes, and guidance. • Must complete and clear a Non–Sensitive Tier II - Moderate Check and Clearance background check administered by HHS. • Must complete all required Postpartum Support International training. • Must be able to commit to the organization’s vision and mission. • Must possess and maintain optimal internet speeds. • Must utilize a quiet and secure office space for privacy and confidentiality. • Must complete the physical and computer-use requirements of the role. • A bachelor's degree in a related field is preferred.

🏖️ Benefits

• A deep commitment to fostering a culture where everyone feels respected, valued, and supported. • A fully remote, asynchronous work environment that empowers you to work where and when you’re most effective while maintaining a healthy work-life balance. • Ongoing professional development opportunities to help you grow your skills and expand your network. • A comprehensive benefits package focused on your well-being, including medical, dental, and vision coverage. • Generous paid time off, including vacation (two weeks), holidays, sick leave, and personal days (three). • Inclusive parental leave (twelve weeks) supporting all paths to parenthood, along with resources to help balance family responsibilities. • Comprehensive retirement plan option with an organization-provided match to support your long-term financial goals.