Hotline Counselor

🔥 18 hours ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $62.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛋️ Counselor

👻 Ghost score 0%

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Postpartum Support International

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1987

🤝 Non-profit

🏥 Healthcare

📚 Education

Non-profit • Healthcare • Education

Postpartum Support International is a non-profit organization dedicated to perinatal and postpartum mental health. PSI provides direct peer support (including a multilingual helpline and online support groups), a provider directory, specialized resources for families (in English, Spanish and other languages), and an app for connecting to services. It also trains professionals, offers perinatal mental health certification (PMH-C), operates a psychiatric consultation program, promotes research and advocacy (e. g. , Mind the Gap initiative), and organizes conferences and public-awareness campaigns to advance maternal mental health.

📋 Description

• Facilitate daily engagement with help-seekers of the National Maternal Mental Health Hotline. • Deliver psychosocial support, referrals, resources, evidence-based information, and brief interventions to pregnant and postpartum individuals, their families, and support systems. • Answer incoming telephonic, text, and chat inquiries and conduct assessments to determine the nature of each contact. • Educate help-seekers about perinatal mental health resources and services. • Refer help-seekers to appropriate services and resources within approved directories. • Maintain complete, accurate, detailed, and timely real-time case documentation in Salesforce in adherence with established policies and procedures. • Maintain professionalism in the virtual workspace and on communication platforms. • Fully interact and engage with the remote team, including communicating while on shift via Slack and other assigned mediums. • Ensure the privacy and confidentiality of each help-seeker and their information. • Attend and participate in scheduled meetings, trainings, and development exercises for the Hotline project.

🎯 Requirements

• A bachelor's degree in a related field (psychology, social work, counseling, etc.) is preferred. • Candidates must be one of the following: Licensed Mental Health Clinician, such as a Professional Counselor, Social Worker, Psychotherapist, Psychologist, or Marriage and Family Therapist; Licensed Healthcare Professional with experience in maternal and child health, such as a Nurse, Nurse Midwife, Nurse Practitioner, Physician Assistant, or Psychiatrist; or National or State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist. • Two (2) years’ work experience in your profession, working with the maternal and child health population. • Professional liability insurance coverage of at least $1,000,000 per occurrence, $3,000,000 aggregate. • Demonstrated proficiency in using software applications, such as Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories. • Ability to manage conflict and tolerate distress while assisting help-seekers. • Must be able to multitask and handle potentially unpredictable and high-acuity contacts within the mental health environment. • Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices. • Ability to adapt to immediate changes and requirements outlined in policies, procedures, processes, and guidance. • Must complete and clear a Non–Sensitive Tier II - Moderate Check and Clearance background check (administered by HHS). • Must complete all training as required by Postpartum Support International training policies and procedures. • Must be able to commit to the Postpartum Support International vision and be passionate about its mission. • Must possess optimal (high) internet speeds and be able to maintain optimal speeds for the utility of operating systems and platforms. • Must utilize a quiet and secure office space for privacy and confidentiality. • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. • Required to sit, stand, walk, speak, and hear while performing the duties of this job regularly; extensive computer use requires sufficient hand dexterity to use a computer keyboard and capability of reading a computer screen.

🏖️ Benefits

• A deep commitment to fostering a culture where everyone feels respected, valued, and supported. • A fully remote, asynchronous work environment that empowers you to work where and when you’re most effective while maintaining a healthy work-life balance. • Ongoing professional development opportunities to help you grow your skills and expand your network. • A comprehensive benefits package focused on your well-being, including medical, dental, and vision coverage. • Generous paid time off, including vacation (two weeks), holidays, sick leave, and personal days (three). • Inclusive parental leave (twelve weeks) supporting all paths to parenthood, along with resources to help balance family responsibilities. • Comprehensive retirement plan option with an organization-provided match to support your long-term financial goals.