Hotline Counselor

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Postpartum Support International

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1987

🤝 Non-profit

🏥 Healthcare

📚 Education

Non-profit • Healthcare • Education

Postpartum Support International is a non-profit organization dedicated to perinatal and postpartum mental health. PSI provides direct peer support (including a multilingual helpline and online support groups), a provider directory, specialized resources for families (in English, Spanish and other languages), and an app for connecting to services. It also trains professionals, offers perinatal mental health certification (PMH-C), operates a psychiatric consultation program, promotes research and advocacy (e. g. , Mind the Gap initiative), and organizes conferences and public-awareness campaigns to advance maternal mental health.

📋 Description

• Answer incoming telephonic, text, and chat inquiries, conducting assessments and providing immediate psychosocial support, evidence-based information, and brief interventions. • Educate help-seekers about perinatal mental health resources and services. • Refer help-seekers to appropriate services and resources within approved directories. • Maintain complete, accurate, detailed, and timely real-time case documentation in Salesforce. • Ensure documentation adheres to established policies and procedures. • Maintain professionalism in the virtual workspace and communication platforms. • Interact and engage with the remote team, including communicating during shifts via Slack and other assigned mediums. • Ensure the privacy and confidentiality of help-seekers and their information. • Attend and participate in scheduled meetings, trainings, and development exercises for the Hotline project.

🎯 Requirements

• A related bachelor’s degree is preferred, not required. • Must be a licensed mental health clinician, licensed healthcare professional with maternal and child health experience, or national/state-certified doula, lactation consultant, childbirth educator, or peer specialist. • Two years’ work experience in the profession with the maternal and child health population. • Professional liability insurance coverage of at least $1,000,000 per occurrence and $3,000,000 aggregate. • Proficiency with Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories. • Ability to manage conflict and tolerate distress while assisting help-seekers. • Ability to multitask and handle unpredictable and high-acuity contacts in a mental health environment. • Ability to work independently and complete assignments within given instructions, routines, and accepted practices. • Ability to adapt to immediate changes in policies, procedures, processes, and guidance. • Must complete and clear a Non-Sensitive Tier II – Moderate Check and Clearance background check administered by HHS. • Must complete all required PSI training. • Must be committed to PSI’s vision and passionate about its mission. • Must possess and maintain optimal high-speed internet. • Must use a quiet, secure office space for privacy and confidentiality. • Must be able to perform essential job functions consistent with ADA and applicable standards. • Must regularly sit, stand, walk, speak, and hear; use a computer extensively; have sufficient hand dexterity for keyboard use; and read a computer screen.

🏖️ Benefits

• A deep commitment to fostering a culture where everyone feels respected, valued, and supported. • A fully remote, asynchronous work environment that empowers you to work where and when you’re most effective while maintaining a healthy work-life balance. • Ongoing professional development opportunities to help you grow your skills and expand your network. • A comprehensive benefits package including medical, dental, and vision coverage. • Generous paid time off, including vacation (two weeks), holidays, sick leave, and personal days (three). • Inclusive parental leave (twelve weeks) supporting all paths to parenthood, along with resources to help balance family responsibilities. • Comprehensive retirement plan option with an organization-provided match to support long-term financial goals.