Overnight Hotline Counselor

Job not on LinkedIn

🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $71.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛋️ Counselor

👻 Ghost score 0%

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Postpartum Support International

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1987

🤝 Non-profit

🏥 Healthcare

📚 Education

Non-profit • Healthcare • Education

Postpartum Support International is a non-profit organization dedicated to perinatal and postpartum mental health. PSI provides direct peer support (including a multilingual helpline and online support groups), a provider directory, specialized resources for families (in English, Spanish and other languages), and an app for connecting to services. It also trains professionals, offers perinatal mental health certification (PMH-C), operates a psychiatric consultation program, promotes research and advocacy (e. g. , Mind the Gap initiative), and organizes conferences and public-awareness campaigns to advance maternal mental health.

📋 Description

• Answer incoming telephone, text, and chat inquiries • Conduct assessments to determine the nature of contacts • Provide immediate psychosocial support, evidence-based information, and brief interventions • Educate help-seekers about perinatal mental health resources and services • Refer help-seekers to appropriate services and resources in approved directories • Maintain complete, accurate, detailed, and timely real-time case documentation in Salesforce • Follow established documentation policies and procedures • Maintain professionalism in the virtual workspace and communication platforms • Engage with the remote team through Slack and other assigned channels while on shift • Protect help-seeker privacy and confidentiality • Attend scheduled meetings, trainings, and development exercises for the Hotline project

🎯 Requirements

• Must be a Licensed Mental Health Clinician, Licensed Healthcare Professional, or National or State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist • Two years’ work experience in your profession, working with the maternal and child health population • Professional liability insurance coverage of at least $1,000,000 per occurrence and $3,000,000 aggregate • Proficiency using Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories • Ability to manage conflict and tolerate distress while assisting help-seekers • Ability to multitask and handle unpredictable and high-acuity contacts in a mental health environment • Ability to work independently and complete assignments within established instructions and practices • Ability to adapt to immediate changes in policies, procedures, processes, and guidance • Must complete and clear a Non-Sensitive Tier II - Moderate Check and Clearance background check administered by HHS • Must complete all required Postpartum Support International training • Must be able to commit to PSI’s vision and mission • Must possess high internet speeds • Must use a quiet and secure office space for privacy and confidentiality • Ability to meet ADA and other federal, state, and local standards • Ability to sit, stand, walk, speak, hear, use a computer extensively, and read a computer screen • A related bachelor’s degree is preferred

🏖️ Benefits

• A deep commitment to fostering a culture where everyone feels respected, valued, and supported • A fully remote, asynchronous work environment that empowers you to work where and when you’re most effective while maintaining a healthy work-life balance • Ongoing professional development opportunities • Medical, dental, and vision coverage • Paid time off, including two weeks of vacation, holidays, sick leave, and three personal days • Twelve weeks of inclusive parental leave • Resources to help balance family responsibilities • Comprehensive retirement plan with an organization-provided match