Support Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Precisely

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🏢 Enterprise

☁️ SaaS

🔐 Security

💰 Private Equity Round on 2022-04

Enterprise • SaaS • Security

Precisely is a comprehensive data integrity and data intelligence company serving enterprises worldwide. It provides a range of products focused on achieving data accuracy, consistency, and context, such as the Data Integrity Suite, location intelligence solutions, and security and event management tools. The company's solutions include data integration, data management, spatial analytics, and process automation, supporting platforms like AWS, Microsoft Azure, IBM systems, SAP, and ServiceNow. Precisely helps organizations enhance their customer engagement and decision-making processes by transforming data into strategic assets, promoting high availability, disaster recovery, and compliance with security regulations.

📋 Description

• Provide technical support via phone, email, case management systems, and remote desktop sessions while meeting SLA requirements and documenting work accurately • Diagnose and resolve issues related to data transformation, validation, cleansing, and movement across platforms • Support Spectrum UAM and related services, including configuration, data processing flows, and integration scenarios • Assist customers using DIS SaaS / Data Integrity Suite services involving coding, automation, or APIs • Support customers using Code-1, VeriMove, MapInfo, and Finalist, including troubleshooting job logic, configuration issues, file handling, and execution errors • Analyze logs, job output, error messages, and customer-provided artifacts to identify root cause and recommend corrective actions • Determine whether issues originate from product behavior, customer-developed logic, data quality problems, third-party components, or environmental configuration • Collaborate with Engineering and Product Management on escalations, enhancements, and defect investigations • Create and maintain internal and customer-facing knowledge base documentation • Continuously develop product knowledge and share expertise with the broader support team • Participate in on-call and after-hours support rotations as required

🎯 Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field, or equivalent experience • 3–6+ years of experience in technical customer support or a related technical role • Experience supporting Code-1, VeriMove, Finalist, or similar data processing and coding-centric products • Familiarity with Spectrum UAM or Spectrum-based data integration solutions • Experience supporting batch processing, ETL-style workflows, or data pipelines • Exposure to SaaS platforms and API-based integrations • Experience working in a global or follow-the-sun support model • Experience leveraging AI for case summarization, response drafting, knowledge recommendations, and sentiment analysis • Comfort evaluating and adopting emerging AI tools • Responsible AI usage aligned with data privacy, security, and enterprise governance standards • Ability to identify and automate repetitive support and operational workflows using AI tools • Knowledge of z/OS/JCL and the IBMi platform is beneficial

🏖️ Benefits

• 100% remote work anywhere in the US • Participation in on-call and after-hours support rotations as required

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