Developer Success Engineer

🕒 September 30

🇺🇸 United States – Remote

💵 $128k - $176k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Developer Relations (DevRel)

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Jobs at this company usually fill in 67 days.

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Prefect

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Prefect is a platform that provides modern workflow orchestration for data and machine learning engineers. It allows users to easily and efficiently orchestrate any Python workflow using dynamic, right-sized infrastructure. Prefect focuses on orchestration and observability of code, providing features like scheduling, automatic retries, visibility into workflows, and the ability to configure execution environments. The platform supports pure Python code, allowing the flexibility to write code without boilerplate or strict Directed Acyclic Graphs (DAGs), and aims to offer prompt recovery from failures with custom retry behaviors and caching. It offers both cloud and open source solutions, assisting developers in building and deploying data pipelines with ease and full visibility.

📋 Description

• Diagnose and resolve technical issues in customer Prefect and Dagster environments • Own customer issues through resolution and remain the single point of contact during escalations • Troubleshoot installations, integrations, deployments, cloud environments, containers, and Kubernetes • Identify underlying root causes and provide evidence-based diagnoses • Create documentation, debugging resources, and tooling to prevent repeat support requests • Clearly communicate scope-of-support boundaries and provide customers with a way forward • Provide regular customer updates and close the loop on escalated issues • File reproducible product issues and surface recurring failure patterns to Engineering and Product • Independently work the support queue and own moderate-complexity problems end to end • Participate in a 9am–5pm Pacific coverage schedule and shared on-call rotation • Contribute code and consultative work as agent tooling absorbs routine support tasks

🎯 Requirements

• Python fluency at the level of reading and debugging someone else's code • Hands-on experience running workloads in at least one major cloud and in containers or Kubernetes • Experience with a workflow orchestrator (Prefect, Dagster, Airflow, or comparable) • Strong interest in the data engineering space • Track record of technical, customer-facing work: support, solutions engineering, developer relations, or similar • Clear written communication to explain a root cause to a skeptical senior engineer and earn their trust • Direct experience with Prefect or Dagster specifically (nice to have) • History of open-source contribution (nice to have) • SQL and data warehouse familiarity (nice to have) • Experience building support tooling or automation (nice to have) • Authorization to work in the United States • Must answer whether visa sponsorship is required

🏖️ Benefits

• Remote-first team with flexible-first culture • Equity Stock Options • 401(k) with 5% company match (vests immediately!) • Unlimited PTO • Medical, Dental and Vision insurance • Generous Parental Leave • Life Insurance and Disability benefits • $800/month remote work stipend

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