Customer Service Representative II

🔥 0 minutes ago

🌵 Arizona, Florida, +11 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $38.5k - $57.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Premera Blue Cross

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1945

⚕️ Healthcare Insurance

Healthcare Insurance

Premera Blue Cross is an independent health insurance provider, serving businesses and residents of Washington State and Alaska as a licensee of the Blue Cross Blue Shield Association. The company offers a range of health plans including individual, family, employer-based, and Medicare Supplement plans. However, it has announced that it will exit the Medicare Advantage market as of January 1, 2025. Premera is committed to advancing health equity and community support, evident through its Social Impact Program focused on behavioral health and homelessness solutions in Washington and Alaska. Additionally, Premera complies with federal and state civil rights laws, offering language assistance services to ensure equitable care.

📋 Description

• Accountable for inbound and/or outbound phone-based customer service. • Provides first call and/or email resolution. • De-escalate calls and provides caller education through clear and accurate exchange of information. • Follow-up, resolve and document issues in a timely manner. • Route inquiries needing further investigation to the appropriate department. • Conduct routine research as needed.

🎯 Requirements

• High School Diploma or GED. (Required) • Two years of customer service experience in related fields (Required). • Ability to defuse conflict and address customer concerns effectively with empathy and respect. • Demonstrated recent experience with Microsoft Office Suite or equivalent software platforms. • Ability to navigate multiple screens and systems simultaneously while providing live call support. • Demonstrated ability to accept constructive feedback, adapt work practices accordingly, and implement changes to improve performance. • Ability to work a variety of shifts based on quality metrics (if shift bid applies).

🏖️ Benefits

• A comprehensive benefits package that is designed to promote health and well-being. • Employer matched 401k. • Pension equity plan. • Healthcare benefits start day one. • Generous PTO policy in addition to 8 paid days off a year plus two floating holidays. • Tuition assistance for both undergraduate and graduate level classes. • Opportunities for RISE recognition.