Customer Care Representative

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🌵 Arizona, Florida, +1 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🤠 Texas – Remote

💵 $52k - $104k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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The Hartford

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1810

💸 Finance

👥 B2C

Insurance • Finance • B2C

The Hartford is a well-established insurance company offering a variety of products including auto, home, and business insurance. With over 200 years of experience, it caters to both individuals and small to midsize businesses, providing tailored insurance solutions and employee benefits. The company is particularly known for its AARP-endorsed auto and home insurance programs, which offer exclusive benefits and discounts for members.

📋 Description

• Initiate claims according to claims best practices, as assigned and provide exceptional customer service. • Promote digital self service capabilities. • Utilize multiple computer applications to accurately document claim information. • Have a dedicated workspace free from distractions during work and training hours. • Required to commit to the training and work schedule. • Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

🎯 Requirements

• A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field. • Ability to work in a fast-paced complex environment while navigating multiple programs. • Problem solving and critical thinking skills with strong attention to detail. • Excellent communication skills with ability to empathize with customers and colleagues. • Adaptability. • High School Diploma or equivalent experience required. • Spanish bilingual a plus.

🏖️ Benefits

• Medical, Dental, Vision, Life and Disability Insurance. Effective day 1. • 25 days paid time off in your first full year of service and Paid Holidays • Tuition reimbursement • Student Loan Paydown Program • 401K