Customer Success Manager

🔥 51 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤖 Artificial Intelligence

🔒 Cybersecurity

💰 Private equity on 2011-05

B2B • Artificial Intelligence • Cybersecurity

<Presidio> is a global technology services and solutions provider that designs, implements, and manages agile, secure digital platforms for enterprise customers. It helps organizations accelerate digital transformation through cloud migration and management, AI and data engineering, cybersecurity, networking and infrastructure, collaboration, and managed lifecycle services. Presidio also offers procurement, financing and consumption models, industry-specific solutions, and operational support for regulated and public sector clients.

📋 Description

• Own and manage a portfolio of customer accounts through the full customer lifecycle. • Drive onboarding, adoption, retention, and expansion strategies for assigned accounts. • Build and maintain trusted relationships with customer stakeholders, from technical champions to executive sponsors. • Conduct regular business reviews (QBRs), health checks, and adoption planning sessions. • Identify risk indicators early and develop proactive mitigation and save plans. • Partner with Sales, Renewals, and Technical Account teams to identify expansion and cross-sell opportunities. • Track and report on account health, adoption metrics, and renewal forecasts. • Serve as a primary expert on Cisco EA structure, licensing consumption, true-forward/true-up processes, and co-termination strategy. • Guide customers through EA renewal planning, growth forecasting, and optimization of license utilization. • Translate complex Cisco licensing/consumption data into clear guidance for customers and internal stakeholders.

🎯 Requirements

• Bachelor's Degree or equivalent experience and/or military experience • 3+ years of experience in Customer Success, Account Management, or Customer Lifecycle roles. • Demonstrated subject matter expertise in the Enterprise Agreement OEM programs— consumption models, renewal cycles, and optimization strategies • Strong track record of managing a book of customer accounts through the full lifecycle (onboarding → adoption → renewal → expansion). • Excellent communication and relationship-building skills; comfortable presenting to customer stakeholders at all levels. • Data-driven approach to customer health, adoption, and renewal forecasting. • Ability to work independently and stay organized in a remote environment. • Must be a US Citizen

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities