Operations Program Manager

Job not on LinkedIn

🕒 4 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prime Response, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

📦 Logistics

🏥 Healthcare

🏭 Manufacturing

Logistics • Healthcare • Manufacturing

Prime Response, Inc. is a company dedicated to providing strategic planning, managerial support, productivity improvement, and technological expertise to decision-makers across all levels of government and private enterprises. With a strong emphasis on quality performance, cost management, and operational efficiency, PRI focuses on delivering exceptional support services in project management, logistics, and professional services. Their commitment to client success is supported by a talented team aimed at fostering innovation and achieving strategic objectives.

📋 Description

• Own day-to-day performance across an assigned portfolio of projects, contracts, and customer locations. • Serve as a primary operational point of contact for customers, partners, site leadership, employees, and internal stakeholders. • Lead geographically dispersed teams with clear expectations, accountability, coaching, and follow-through. • Monitor contract requirements, deliverables, staffing, quality, training, safety, access requirements, and customer commitments. • Identify risks and problems early, take appropriate action, and communicate the facts, impact, actions taken, and recommended path forward. • Develop staffing plans, recruiting pipelines, onboarding strategies, backfill plans, and succession coverage for assigned programs. • Partner with Recruiting and HR on candidate selection, onboarding, employee development, performance management, and workforce issues. • Build strong customer relationships through regular communication, site engagement, transparency, and responsive problem-solving. • Use metrics, trackers, dashboards, and recurring reviews to monitor performance and drive accountability. • Develop and improve SOPs, checklists, workflows, and management tools that improve consistency and reduce recurring problems. • Support new contract startups, transitions, stabilization efforts, and other cross-program Operations initiatives. • Collaborate with Contracts, Finance, HR, Recruiting, Security, Quality, and company leadership.

🎯 Requirements

• Five or more years of progressive project, operations, or program management experience with responsibility for people, customers, schedules, and outcomes. • Demonstrated success managing multiple projects, locations, customers, or concurrent workstreams. • Direct supervisory experience, including coaching, performance management, staffing decisions, and resolution of workplace issues. • Experience in logistics, facilities support, mail operations, warehousing, transportation, administrative services, customer operations, or another labor-intensive service environment. • Strong customer-facing communication skills and the judgment to represent the company independently. • Ability to prioritize competing requirements, identify risk, make sound decisions, and drive work to completion with limited direction. • Demonstrated ability to diagnose problems, identify root causes, recommend practical solutions, and follow through on corrective actions. • Strong Microsoft 365 skills, particularly Outlook, Teams, Word, Excel, and PowerPoint. • Ability to periodically travel to support geographically dispersed operations. • U.S. work authorization and ability to meet customer-specific background, security, access, or suitability requirements. • Experience supporting federal government contracts or subcontracts, particularly Department of Defense or civilian-agency operations. • Working knowledge of PWS/SOW requirements, deliverables, labor categories, Service Contract Act requirements, quality control, training compliance, or government access and badging. • Experience supporting contract startup, transition, stabilization, recompete, or recovery efforts. • Experience recruiting, onboarding, or developing staffing pipelines for operational positions. • Bachelor's degree in business, operations, logistics, management, public administration, or a related field is preferred. • Equivalent relevant experience will be considered. • PMP, CAPM, Lean Six Sigma, change management, quality management, or comparable professional training or certification. • Experience with applicant tracking, project management, work-control, CAFM, ERP, CRM, or business-intelligence systems. • Active or recently active security clearance.

🏖️ Benefits

• Comprehensive Benefits Package • Competitive Salary • Paid Time Off (PTO) • Paid Federal Holidays • Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Accidental Death & Dismemberment (AD&D) Insurance • Short-Term Disability Insurance • Long-Term Disability Insurance • Fidelity 401(k) Retirement Plan • Opportunities to develop into a broader Operations leader • Meaningful ownership of a diverse portfolio • Exposure to company leadership • Opportunities to improve how PRI manages and supports programs across the organization

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