Professional Services Manager

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $115k - $130k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PRO Unlimited

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1991

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

PRO Unlimited is a provider of contingent workforce management solutions. PRO offers a vendor management system (VMS) platform and managed services to help organizations procure, manage, and optimize external labor — including contractors, statement-of-work engagements, and staffing suppliers — while addressing compliance, payroll, and workforce analytics. The company primarily serves enterprise clients and staffing partners with SaaS-based tools and workforce management services focused on visibility, cost control, and regulatory compliance.

📋 Description

• Lead, coach, and develop a team that administers and configures multiple VMS tools such as Magnit VMS, Beeline, SAP Fieldglass, IQN, VNDLY, SimplifyVMS, Coupa/CCW, and others • Monitor project timelines, resource allocation, and quality standards to ensure on-time, on-budget delivery • Bring team members together to cultivate a learning and sharing environment • Drive the development and documentation of best practices, SOPs, and scalable processes • Mentor and train staff on projects for successful delivery • Provide performance feedback, conduct reviews, and support career development for team members • Support change management initiatives and ensure adoption of new tools and processes across the team • Contribute to strategic planning and departmental growth initiatives • Triage, troubleshoot, and resolve cases reported by users through a ticketing system such as ServiceNow, Salesforce, JIRA, etc. • Ensure contracts, SOW commitments, and SLAs are consistently met or exceeded • Perform other duties as assigned

🎯 Requirements

• 10+ years’ experience in IT, database management, or systems administration, with at least 3+ years in a leadership or management role • 10+ years' experience using VMS Platforms in MSP industry • Deep expertise in VMS platforms and implementation methodologies • Proven ability to lead and inspire technical teams in a remote environment • Strong project management skills with experience managing multiple concurrent initiatives • Excellent communication and stakeholder management skills • Experience with integration technologies (e.g., SSO, SFTP, APIs) and troubleshooting • Proficiency in tools such as ServiceNow, Salesforce, JIRA, and Microsoft Office Suite • Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience) • Beeline Level II Certification • SAP Fieldglass Config Manager, API setup • Magnit VMS Advanced Administrator Certified and/or Enterprise Certified • Strong understanding of integrations, workflows/approval flows • Previous people management experience • Project Management experience • Advanced Excel and data analysis skills • Experience scaling teams and processes in a growing organization