Technical Consultant

Job not on LinkedIn

🕒 March 5

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Proalpha

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Proalpha is a German enterprise software company and digital partner for mid-sized businesses, providing ERP core and complementary solutions that form the digital backbone of manufacturing, wholesale and other industries. With 40+ locations, about 2,500 employees and over 17,500 customers, Proalpha offers on-premise and cloud/SaaS options, integrates business-critical systems across the value chain, and works with a large partner network to deliver consulting, implementation and support services.

📋 Description

• In our service team you are not a ticket processor but a technical consultant for our clients. Your focus: technical analysis, stable system landscapes and clear solutions. • Responsibility: As the central point of contact you handle cases submitted via ServiceNow and ensure rapid problem resolution through an analytical approach. • Fault analysis: Through precise diagnostics you resolve issues ranging from server installations and maintenance to database and server configurations as well as network infrastructures. • Monitoring: In defined monitoring shifts you monitor customer systems in real time and proactively respond using the traffic-light (RAG) system. • Consulting: In collaboration with customers' technical contacts you provide specialist consulting via phone, e-mail or Teams. • Continuous improvement: By continuously analyzing cases you further develop internal processes and technical standards.

🎯 Requirements

• Completed vocational training in an IT field or a degree in IT; career changers with appropriate technical knowledge are also welcome • Solid technical understanding and fundamental IT knowledge • Basic knowledge of Windows operating systems and servers; experience with ticketing systems • Analytical working style, strong self-organization, and excellent communication skills • Very good German language skills and good English skills for communication in an international environment

🏖️ Benefits

• Flexible working-time models, home office, workation, time-credit account (e.g. for a sabbatical) • Support for personal and professional development, international career opportunities, cross-group career paths, diverse training offerings, and development reviews • Open communication, first-name culture, team spirit, respect, appreciation, and joint team and company events • Onboarding concept, Employee Assistance Program, JobRad (company bike leasing), employee offers, and occupational pension scheme