Field Service Engineer

🕒 May 5

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Probo Medical

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

🔧 Hardware

B2B • Hardware

Probo Medical is a global provider of diagnostic medical imaging equipment, parts, refurbishing, rentals, repair, training and related services. The company supplies new and refurbished ultrasound, MRI, CT, X-ray, nuclear medicine/PET systems and monitoring devices, performs ISO 13485-certified repairs and refurbishing with warranties, and offers equipment financing, rentals, field service, and training to hospitals, clinics, imaging centers and veterinary customers.

📋 Description

• Performs skilled, technical, and advisory work in the installation, repair, maintenance and calibration of diagnostic and/or other imaging devices or systems • Trains medical and clinical staff on the safe and proper use of such equipment and systems • Analyzes, troubleshoots, and repairs diagnostic and/or other imaging equipment and systems utilizing established electronic tests and measurement equipment and techniques • Discusses pending installations, including any needed new construction, repairs, preventive maintenance, de-installations and recalls with external and internal resources • Installs the actual units and conducts the needed customer in-house product and unit training • Performs scheduled maintenance, calibrations and/or modifications on imaging equipment and systems • Provides operational and technical advice on diagnostic imaging equipment to medical and clinical staff • Documents and maintains accurate records of all inspections, repairs, adjustments, etc. performed on all equipment • Prepares and obtains all training documentation and installation certifications as required by the company, customer, FDA and/or state regulatory agencies • Tracks and records all installation information as necessary • Completes service reports including Preventative Maintenance documents and submitting them within the established guidelines of the department • Completing Expense reports and submitting them within the established guidelines of the department • Requests and/or orders necessary repair and spare parts according to established procedures and contract relationships • Responsible for keeping the Product Support Specialist, Area Service Manager and Sales Team up to date on customer contacts and resolution of any application problems • Follows the service escalation process WI-FS-7.5.1.3.3-003

🎯 Requirements

• Degree in electronics, biomedical engineering, biomedical technology, electrical engineering or equivalent • Five years' plus experience servicing equipment • Previous mechanical, electronics, or electrical work experience, either in a field service or hospital- based setting, is required • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment • Experience troubleshooting and responding to customer concerns • Solid computer skills, including working knowledge of Microsoft Office, software operating systems, and network technology • Previous experience interfacing with both internal team members and external customers as a part of a solution-based service process • Familiarity with the use of common electronic test equipment including Digital Multi-Meters and safety analyzers • Previous experience with or ability to interpret schematics, wiring diagrams, illustrated parts diagrams and technical manuals of biomedical and imaging instrumentation • Ability to travel, up to 80% of the time • Adherence to certification/credentialing as required by the Customer in connection with admission into its facilities to perform job duties.

🏖️ Benefits

• Ability to work evenings and weekends as required • Participation in both internal and external educational programs