Field Service Engineer I

🕒 August 6

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $95k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oxford Instruments plc

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏥 Healthcare

💼 Consulting

Manufacturing • Healthcare • Consulting

Oxford Instruments plc is a company that pushes the boundaries of technology, developing innovative solutions that enable customers to achieve breakthroughs in various fields. They focus on creating advanced manufacturing techniques and pioneering new imaging technologies, providing exceptional products that enhance digital connectivity and support the development of next-generation medicines and healthcare technology. Their commitment to addressing the greatest challenges of the 21st century underscores their role as a leader in scientific and industrial advancements.

📋 Description

• Lead installation and commissioning of assigned microscopy systems and options in compliance with factory specifications • Perform User Familiarization training during installations • Execute scheduled and emergency preventive and corrective maintenance • Diagnose root causes and validate repairs against performance benchmarks for spectral resolution, indexing accuracy, and detector calibration • Build customer relationships through responsive communication and hands-on training • Provide remote support to minimize downtime and maximize uptime • Resolve complex hardware and software issues using specialized tools • Calibrate critical components and implement performance-enhancing system upgrades • Collaborate across teams, escalate issues when needed, and maintain detailed documentation • Support customer installations and service needs throughout North and South America

🎯 Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Physics, Materials Science, Life Science, or a related technical field • 3–5 years of field service experience in the microscopy or analytical instrumentation industry • Proficiency with digital multimeters and oscilloscopes • Strong interest in computer hardware architecture and system components • Familiarity with configuring, optimizing, and troubleshooting Windows operating systems • Ability to read and interpret mechanical, electrical, and system integration schematics • Valid driver's license and safe driving record • Valid passport and ability to travel independently • Physical agility and comfort working in confined or awkward spaces • Ability to lift and handle equipment weighing up to 50 lbs. • Availability for extensive weekday travel, Monday through Friday • Hands-on experience with AFM, SEM, fluorescence, and confocal microscopy preferred • Proficiency in calibration, optimization, and maintenance of scientific imaging systems preferred • Skill configuring and troubleshooting imaging acquisition software preferred • Strong manual dexterity, communication, listening, problem-solving, adaptability, and collaboration skills

🏖️ Benefits

• Full-time, benefited position • Remote work arrangement • User Familiarization training opportunities • Extensive weekday travel to customer sites