Senior Product Manager – Digital Self Service

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟠 Senior

✅ Product Manager

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Progressive Leasing

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

💼 Consulting

📦 Logistics

🛒 Retail

Consulting • Logistics • Retail

Progressive Leasing is a company that offers lease-to-own purchase options for consumers who may have less-than-perfect credit. They provide a convenient and flexible way for customers to acquire items such as furniture, electronics, jewelry, tires and wheels, mobile devices, appliances, and mattresses from thousands of retail locations nationwide. Their underwriting process considers various data points like income and banking history instead of relying solely on credit scores, allowing more people to be approved. With automatic payment scheduling options, customers can align payments with their paydays, enhancing ease and affordability.

📋 Description

• Solve difficult problems by bringing innovative solutions • Assess risks and opportunities and provide structured, data-informed written narratives • Engage constructively with engineers, designers, peers, and company leaders • Develop and maintain a product roadmap focused on improving the post-approval customer experience • Lead cross-functional initiatives to identify business problems, mitigate risk, and validate solutions through customer and market research • Define use cases, features, requirements, and acceptance criteria • Establish iterative release schedules with dependent teams • Test, measure, and iterate on existing product experiences to identify friction and drive data-grounded improvements • Manage stakeholder expectations and communicate timelines, blockers, successes, and failures • Analyze product feature performance • Establish organizational buy-in and maintain communication across functional areas

🎯 Requirements

• 5 to 7 years of experience in software Product Management • Experience owning and managing post-approval or account management products in a consumer-facing digital environment • Ability to design and iterate on self-service experiences across web and mobile • Experience configuring or optimizing AI chatbot workflows for self-service customer resolution • Familiarity with financial services or fintech products, including payment flows, lease or loan lifecycle management, and regulatory context • Ability to move from high-level strategy to detailed execution • Exceptional communication skills, including listening, speaking, collaborating, writing, and presenting • Ability to self-motivate, self-direct, and remain flexible in a fast-paced environment • Passion for innovating new products • Bachelor's degree or equivalent work experience • Payment or billing product experience • Experience with customer notification systems using push, email, or SMS triggers • Experience in lease-to-own, BNPL, or other consumer lending / FinTech products • Mobile and web-based product experience • Risk product experience

🏖️ Benefits

• Competitive Compensation; Eligible for STI • Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave • Company Matched 401k • Paid Time Off + Paid Holidays + Paid Volunteer Hours • Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante) • Employee Stock Purchase Program • Tuition Reimbursement • Charitable Gift Matching • Job required equipment and services