Member Care Specialist – Part-Time

🕒 August 28

🇨🇦 Canada – Remote

💵 $38k - $42k / year

⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Progyny, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Progyny, Inc. is a company that provides comprehensive reproductive health benefits with a focus on fertility, family building, and women's reproductive health. Their services include flexible and equitable fertility benefits such as IVF, IUI, adoption, and surrogacy, catering to a global workforce. Progyny is dedicated to achieving superior clinical outcomes and exceptional member experiences through their data-driven model. They offer an extensive network of providers, ensuring high-quality, accessible care. Progyny supports over 460 companies with varied industries, aiming to redefine employer benefits with solutions that encompass every stage of life, from preconception to menopause.

📋 Description

• Conduct 1:1 video consultations with members, educating them on fertility, adoption, pregnancy, and menopause topics • Onboard new members to the Progyny Global benefit • Guide members on how to best utilise the service based on individual needs • Assist members in identifying the right fertility clinic or service provider • Provide ongoing concierge-level support • Address member inquiries by researching and presenting high-quality, tailored solutions • Conduct in-depth research on country-specific legislation and medical landscapes related to fertility and family-forming options • Regularly update the platform’s knowledge databases with current healthcare practices and legal frameworks • Support translation and localization of benefits

🎯 Requirements

• Exceptional interpersonal skills with the ability to communicate clearly and concisely, both verbally and in writing • Compassionate approach, high emotional intelligence, and genuine passion for helping others through sensitive life stages • Ability to quickly grasp new topics and continuously expand knowledge in fertility, adoption, surrogacy, menopause, and pregnancy care • Strong attention to detail, excellent prioritization abilities, and capability to manage multiple projects and deadlines in a fast-paced environment • Ability to work independently and as part of a team, with a proactive and solutions-oriented mindset • Commitment to supporting individuals from diverse backgrounds, with a specific focus on fertility and family-forming journeys • Bachelor's degree or equivalent work experience • Fluent in English • Fluency in Canadian French, particularly Québec French, is a strong asset • Background in healthcare (e.g. fertility nurse, midwife, or related field) is highly desirable • Prior experience in a customer care role is preferred • Ability to work 4:00–8:00 p.m. ET, Monday through Friday, while located in Canada

🏖️ Benefits

• Annual performance-based bonus • Access to the Progyny Global platform + family-building benefit • 1:1 mental health sessions & wellness support via SpringHealth • 8 weeks/year remote from anywhere • Inclusive, mission-driven culture built on care, collaboration, and innovation